Ideally from the Cases section in Dashboard (? at the top right > Cases) ; alternatively from meraki.com/support, however you'll need to provide some details about which organisation, so I'd recommend the first method!   Giac ... View more

Hey @AdamRoberts ! This incident is from 2022 and has been resolved at the time.    I'm not aware of any outage with the API at the moment. Did you open a case with Support?   Many thanks! Giac ... View more

Legend @cmr thank you, I've banged some drums and struck some cymbals.  I can't guarantee anything, but at least we are casting some spotlight 😉    Giac ... View more

@cmr the more the tracking, the easier it is for me to push things 😜   Giac ... View more

@cmr @PhilipDAth , thank you for flagging this!   I'm bubbling this up internally to see if I can help move this forward.  If you have a case opened for it, do you mind dropping me a DM with the case number, so I can reinforce?   Many thanks! Giac ... View more

Hey folks, I've been keep an eye here for a week or so; I just wanted to say that we hear you. 18.2 is bringing some tremendous improvements to most of our MX platforms, however, with your help, we are discovering unexpected behaviours that we need to rectify to get everyone to fully appreciate and experience the boost the MXs are getting.  Please bear with us as we iron all of this out! If you didn't have a good experience with Support, could you kindly DM me the case number so I can follow up internally?   Thank you so much for your patience and feedback! Giac ... View more

@Fabian1 , do you have any more details on what kind of problems you experienced? Do you have a case with Support?   Many thanks! Giac ... View more

Hey @ToddB , do you mind sending me a DM with the serial number of the unit? I'd like to get this checked out a bit more.   Many thanks! Giac ... View more

Hey CH,   We are doing some digging internally. Please keep an eye on the status page (status.meraki.net) as we might update everyone there if we track down anything major.   Bear with us as we scope this please!   Giac ... View more

Hey team, Just a quick post on the fly, I can confirm we are seeing this and looking into it with our developers as a matter of priority.  If you are hitting this, please do raise a case with Support so we can keep track and keep you updated.    I'd expect something pop up in the status page soon! Giac ... View more

Hey super community people,   I just wanted to acknowledge the messages here. I know it has been an ongoing request for a long time and with the new UI for Dashboard there's a lot of changes in the pipeline.  I'll make sure to flag this up internally again and continue to champion this request with our product management team.   Thank you for your continued patience, I know very well how important this is for you all! Giac ... View more

Hey folks,   Apologies for the lateness here, but this should be resolved as of the 12th of September.    If you are still seeing some weirdness, please do open a case with Support from Dashboard; preferably you'd want to attach a HAR capture from your browser and screenshot indicating the problem (similar to the above).   Many thanks! Giac ... View more

Superstar, thank you @TBHPTL . Yeah that matches what we spotted yesterday, and we got this under review.    Will keep you posted! Giac ... View more

Hey @TBHPTL ,    Could you elaborate please? 😅   Is that "Nope, we are still seeing the original problem" or "Nope, we can't raise a case with Support"?  If it's the first, could you send me a direct message with a link to the Dashboard please?   Many thanks! Giac ... View more

Hey awesome people, I can confirm that this should be resolved as of 2 days ago.    @Erisan , yes, I can also confirm we have received reports of the icons missing.  Could you raise a case with Support for tracking purposes? I think it is being investigated already, but it would be good to understand the impact.   Many thanks! Giac ... View more

Hey folks,   So, especially in a situation of congestion we prioritise getting traffic out of the door, so packet captures are one of the first things that suffer the consequences of prioritisation.    If we are trying to unravel whether there is a problem, we definitely need a capture on the other side of the port (from a client, or another switch, doesn't matter too much as long as it can do a capture) , and then we can compare it with what you are observing right now, as it could be just a cosmetic problem.   Pavan, we don't yet have a clear problem statement here, we would need the data to corroborate what you are observing before we can proceed to lab and investigate further in a Support case.  I'd recommend following the tips you got throughout the thread so far before we move on to the next steps!   Let us know how you get on! 😁 Giac ... View more

Hey folks!   Ooohhh, this is a fun one. Pavan, do you happen to have taken a packet capture on the receiving port upstream from port 2 and 3? I'd just like to confirm that this is not a capture problem ("cosmetic"), rather than the actual traffic not being forwarded.  This is basic switching behaviour here, if what you are observing is in fact happening, I'd expect a lot more problems.   Re the documentation, we would not be deviating from what the RFC demands in terms of handling any sort of BUM.   If you are still seeing the same behaviour with the upstream captures, I'd suggest to have a case open as well, so we can do a proper analysis.    Keep me posted! Giac ... View more

My heartiest congratulations @Alexs20 , @AaronS , @DarrenOC , @PhilipDAth , @alemabrahao , @KarstenI !   The stellar contributions each of you makes here, and how you make them, is why this Community is such a valuable place for everyone.    I'm happy I could help some of you throughout this month, and I'll take advantage of the spotlight to send a big THANK YOU to all the Meraki Support people that take the time to respond to questions here as well.   Merakifying it all, Giac ... View more

Hey again everyone,   Apologies for going back on my words here, but I just found out that we are still working on a fix for this one, as the previous one did not work as intended.   Please bear with us as we continue to follow up internally here. At this stage it continues to be a cosmetic problem.    If you have an urgent need to check the status, you can use the API call: /networks/{networkId}/devices  looking at the Broadcast flag being true or false depending on whether the SSID is broadcasting.  This can be paired with: /organizations/{organizationId}/devices?productTypes[]=wireless to retrieve all the access points.    Hope this helps for now, thank you for your continued patience! Giac ... View more

Hey folks,   Sorry to hear it's ongoing. Can I confirm that this is still exactly the same behaviour as yesterday? i.e. the tags are showing as not broadcasting although the SSIDs actually are?   @cmr I'm making some enquiries, bear with me!   Giac ... View more

Hey Jhay,   Unfortunately the factory reset will not do the trick here, as Philip mentioned underneath.    I'm afraid there's not going to be much you can do if the ISP didn't unclaim the units before giving them away, as these now count as second hand and will be subject to the caveats we documented here: https://documentation.meraki.com/General_Administration/Inventory_and_Devices/Cisco_Meraki_Devices_purchased_Second_Hand   Warranty is also non-transferable.   Hope this helps to at least provide some clarity! Giac   ... View more

Hey Kaul,    Sorry you were impacted by this one and thank you for reporting it.  I did a little bit of digging and I think I found the issue you are referencing; it seems to be a one-off event, rather than an ongoing situation.    Theoretically, should have been resolved as of several hours ago. If you are still seeing problems could you please follow up with the engineer on the case?    Many thanks! Giac ... View more

Hey everyone,   If you are following this thread, I just wanted to let you know that this should now be resolved.   Should you still seeing misbehaviours here, please do follow up with/in a case to Support.   Thank you for your patience here folks!    Have a fantastic day! Giac ... View more