Hello @BradSp ,    Thank you so much for sharing your thoughts and feedback here, and I am truly sorry about the poor experience with those cases.  If you can please share the case numbers in a direct message, I can make sure I follow up with the appropriate leaders and engineers, so we can provide coaching and make sure we improve this for everyone.   Regarding the technical issue itself, from what you have described and without having too much additional context, it sounds to me like it may be delays in the various pages of Dashboard loading the data from the respective databases, possibly due to server load at a particular moment of the day. As you mentioned, refreshing may eventually get the data loaded up, which is potentially part of the reason why Support doesn't see the issue by the time the case gets delivered to the engineer.    That said, I think we can do better with providing context on what we observe or what you are experiencing, and I'll make sure to pass the feedback on to our leaders.    Dashboard is a massive and complex beast, and as in all IT operations, the increase in feature set also boosts the demand for resources. Our infrastructure teams have in depth monitoring to catch these kind of situations early on, and most times they tend to address them before both Support and customers have an opportunity to notice, but at times the resolution requires a bit more time and that's when the concurrency of you encountering it versus our internal teams coordinating happens. Unfortunately, those end up being the circumstances with the most frustrating disservices, and I understand that can throw a spanner in the work of your day to day operations.  As Support encounters more such reports, we ordinarily start to observe the patterns and we eventually reconciliate the reports with what the infrastructure team is investigating, and we can eventually provide a more comprehensive response on what is happening.  I appreciate that we have an opportunity to do much better with our communication, and I'll take your feedback internally to the other teams involved as well.    Hopefully this helps provide some context, but should you have any other feedback or concern, please don't hesitate to let me know, also via direct message.    Thank you again for your patience, and your continued faith! Giac ... View more

This is so secret that I didn't know it existed. I'll need to wait for a briefing from M!  😉    Giac007   ... View more

Hey awesome Community people,   Bear with us, we are looking into it. We'll get back to you as soon as we have some news from the teams involved!   Giac ... View more

@nb12345 , could you DM me a link to your Dashboard or the serial number of the MX please, curious to see what's going on.   Many thanks! Giac ... View more

Hey Community,   Just wanted to update everyone here that this is an unfortunate false positive. We are working internally to ensure this is rectified as quickly as possible, but guidance at the moment is to whitelist the rule temporarily.    We'll circle back once we have confirmation of a permanent fix being rolled out.   Many thanks! Giac   [MOD NOTE: Marking this post as the "Solution" for visibility, even though the issue is not resolved.] ... View more

Hey @Shany , we are seeing some further impact, affecting logins and node claiming in specific regions. You should be able to log in by using the shard link instead of dashboard.meraki.com .   Please do drop me a DM if you are still having issues. Giac ... View more

Thank you @tturner152 , we are just verifying this as well. I'll update the other thread if we get confirmation of it working like it worked for you!   Giac ... View more

Hey @TshepoPhuthego ,   We are aware and working on it, please accept our apologies for the inconvenience.    You can keep up to date on this issue on status.meraki.com .   We understand that claiming through API is potentially a workaround, so it may be worth giving that a try.   Many thanks! Giac ... View more

Hey @cockroach_c ,   Please, let us know how it went, or alternatively move to 18.211.0.1 instead. If you are still seeing unexpected behaviours, please do raise a case through Dashboard so we can help investigate.  Packet captures of what doesn't work would help.   Many thanks! Giac ... View more

Hey @BHC_RESORTS ,   I believe it should be just with custom rules, as you can't set the priority on the default ones.  The behaviour is specific to the MX platforms mentioned at the top, so SSID traffic shaping should not be affected.   Hope this helps! Giac ... View more

Folks,    We have released a hotfix, 18.211.0.1, which addresses the problem with traffic being dropped when you have traffic shaping rules with either a high or low priority set. If you are impacted by that, I would recommend upgrading.    Many thanks! Giac ... View more

Hey @TyShawn ,   Please do drop me a message, I'll have a look and check if anything else is required.   Many thanks! Giac ... View more

Hey @RaphaelL , It is the same issue. We are working on aligning the various channels, but to our awareness at the moment this is impacting only the models mentioned above.    Many thanks! Giac ... View more

Hey awesome people in the Community, Thank you for the discussion and feedback here! We have also provided some guidance regarding the issue with traffic being dropped in this post.    Please tag us here if there's anything else we can assist with, and make sure you raise a case with Support for tracking 🙂   Thank you! Giac     ... View more

Ideally from the Cases section in Dashboard (? at the top right > Cases) ; alternatively from meraki.com/support, however you'll need to provide some details about which organisation, so I'd recommend the first method!   Giac ... View more

Hey @AdamRoberts ! This incident is from 2022 and has been resolved at the time.    I'm not aware of any outage with the API at the moment. Did you open a case with Support?   Many thanks! Giac ... View more

Legend @cmr thank you, I've banged some drums and struck some cymbals.  I can't guarantee anything, but at least we are casting some spotlight 😉    Giac ... View more

@cmr the more the tracking, the easier it is for me to push things 😜   Giac ... View more

@cmr @PhilipDAth , thank you for flagging this!   I'm bubbling this up internally to see if I can help move this forward.  If you have a case opened for it, do you mind dropping me a DM with the case number, so I can reinforce?   Many thanks! Giac ... View more