Hi Oscar, It could be a cosmetic bug. I suggest to call in with that case and have the Support Engineer tshoot live with you. I have seen some cases like this, where it is a cosmetic error.   Cheers, Ivan ... View more

Yeah, I agree. We had some devices that used SIM cards as a backup before, but they've since removed some of them. ... View more

Same here on n199 at least ... View more

Thanks for the suggestion!   It's a remote site and we didn't have access to another SIM card, but that will be the next step to try for continued troubleshooting. I was mostly interested in finding out if anyone had experienced a carrier lock before and if that could have been the issue with the SIM card ... View more

Glad to know you ... View more

We have tested various computers and browsers and it appears that there is an issue specifically with the Read-only account when using SAML. However, when we attempted the same operation with the admin account, they were able to initiate and download the packet capture successfully. We have a started a case for it. ... View more

You forgot the "Make a wish" line.  🙂 ... View more