Problem with MG21

OscarBengtsson
Here to help

Problem with MG21

Hello community!

 

I have a Meraki MG21 that doesn't want to connect with Cellular. I've tried inserting the SIM card into a phone; it doesn't ask for a PIN code but says 'Carrier lock.' Does anyone know what this means? A quick Google search led me to understand that it might be if the phone had a previous provider, to which it is locked. But this shouldn't matter for the MG21 device, right?

 

The last thing i did was to connect it to the switch and enable safe mode for further troubleshooting.

 

Best regards,

Oscar

2 REPLIES 2
alemabrahao
Kind of a big deal
Kind of a big deal

Have you tested with another SIM card? It doesn't seem to be an MG problem.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

Thanks for the suggestion!

 

It's a remote site and we didn't have access to another SIM card, but that will be the next step to try for continued troubleshooting. I was mostly interested in finding out if anyone had experienced a carrier lock before and if that could have been the issue with the SIM card

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