My TAC case, the engineer gave a template about acknowledging my escalation and I did not see a Manager own it up. (signs of an ailing hierarchy)   However, this community is good, Rodrigo responded promptly and help through. Thanks Meraki Community!.  ... View more

Hey Everyone! All impacted certificates have been rotated. This issue is now Resolved. If you are experiencing any issues, please consult this KB article, or reach out to Meraki Technical Support. ... View more

Hi @chhany - this isn't a live chat, I'm afraid. To learn the ways to contact Cisco Meraki support, please review this page: https://documentation.meraki.com/General_Administration/Support/Contacting_Support   Cheers! ... View more

Case 08421059 [ref:_00D606uBw._5006Q1sxTIr:ref] We have the same issues as most people here requiring escalation of a ticket (proper support level) Do we need to involve Cisco account management every time we require support from  Meraki? Being used to Cisco TAC support we see there is a long way to go for Meraki unless the focus is to only sell to small/medium business customers. ... View more

Hi. We were working, but now it is returning the same error as before. Looks like the problem is back ... View more

Hey Everyone, looks like the issue should be resolved now.   If anyone is still experiencing issues, please let me know. ... View more

@MarcAEC i got a quick response from MaxMind, within a couple of hours that the issue should be fixed in their database "next Tuesday" hopefully that means tomorrow. thanks again for your help!     Dear Requester, We have reviewed and accepted your correction for IP range https://protect-us.mimecast.com/s/LNsiCKrG6YS7NBXuMnKkV?domain=192.124.249.0. The corrected data should appear in next Tuesday’s update. We will not send additional confirmation emails for separate corrections (you have submitted) that are accepted within the next 24 hours. You may check whether your correction was applied via our database or web service online demos: GeoIP2 City Database Demo GeoIP2 City Precision Web Service Demo If you have any questions please contact us at correction@maxmind.com. Sincerely, The Team at MaxMind ... View more

It has come back up for me now.  It must be transient issues and it has happened a couple of times now. ... View more

Is there any further information as to the root cause of this issue and any steps Meraki plan to, or may be able to take to protect the Meraki Portal from a similar outage in the future please? We are a Meraki MSP and need to be able to go back to our customers with this info.   Thanks. ... View more

Hey Everyone,   Just wanted to confirm what Gary has posted as the solution on this thread.   If anyone has any lingering issues, please check in with your ISPs and/or reach out to Meraki Support.   If anyone has any specific questions for myself please don't hesitate to send me a DM.     Rodrigo Meraki Support  ... View more

Any time! 😃  ... View more

I feel just the same every time I try to call the Meraki support. ... View more

That is a crap experience!  I'd be pretty upset to.   None of this helps you, but just some of my personal experience. I used to use staged upgrades all of the time.  Now I don't use them at all.  Everything seems to work fine upgrading all of the switches at once. I had a customer with an MS125 and they were on 11.22.  We had just one of their MS125's (they have 7) reboot every 4 hours (closer to 4 hours and 10 minutes).  I don't know why.  Support didn't know why.  I was on the verge of doing an RMA but decided to try 11.28.  In my case, there have been no more reboots since then.   You've had a bad experience with 11.22.  So I have I.  I "down vote" 11.22 as a stable image.  I think it has serious issues. ... View more

Thank you sir Best, Pierre ... View more

Hey All!   If you are curious about what differentiates the MR33 with the MR30H, I would encourage you to start with the data sheets (linked below).   MR30H & MR33   the TL;DR is that the MR33 has longer range and no client ports and the MR30H has a bit shorter range but includes client ports. As a wireless nerd, I would always recommend the MR33 unless you have specific plans to us the MR30H's ethernet ports.   Now, for the more in-depth look...   If you open up both devices' data sheets, the answers you are looking for are on pages 3-6, on the Tx / Rx tables and the antenna radiation charts. Starting with the Tx / Rx tables you will note that both devices are capable of the same data rates, but the MR33 has more transmit power and more receive sensitivity meaning more range.   As for the radiation patterns, both devices have very similar patterns (since they both have omnidirectional antennas) and should get great coverage all around them. That being said, if you want to know what directions the AP radiates the furthest that would be: MR33 - Directly in front of it as well as to the left and right of the AP MR30H - Directly in front of it as well as to upwards or to the right of the AP With the absolute "best" areas of coverage being any region within 3 dB of the max peak of the radiation chart. So wall mounting or ceiling mounting is better for different environments.   BIG DISCLAIMER: Looking at omnidirectional antenna radiation patterns is mostly pointless. It is much better to plan AP placement by using a wireless scanning app and/or a site survey to determine optimal locations. Radiation patterns are most useful when looking at directional/semi-directional antennas to determine the beamwidth. If you are trying to squeeze a couple of extra mW of power by rotating your omnidirectional AP 90 degrees, your cell sizes are already too big -- seek to add more APs to your environment.     Generally, the MR30H was designed for smaller spaces benefit from having additional ethernet access like hotel rooms or small conference rooms with VoIP phones, etc. The MR33 is just a great all-around AP for most wireless needs. That being said, each environment is unique and you should deploy what fits your needs best! 😃 ... View more

That there is a Meraki Indoor!   Whether or not you can replace that device with a newer MR depends entirely on your Dashboard. Since the Indoor predates Cisco Meraki's current licensing model, your Dashboard could be operating in Legacy mode (no licenses required, but no non-legacy devices supported). If you want to replace this device with a more current MR product, you would have to upgrade your Dashboard to Enterprise mode, which would require you to purchase licenses for all your active devices. If your Dashboard is already running Enterprise mode, then you can swap that Indoor for any Meraki AP you please! 😃   - Rodrigo ... View more

We're having the oposite problem, we're having a bunch of cases where we Whitelist some urls and it is blocked by some categories, specially if it fits more than one category. @RodrigoCwrote: To Expand a bit on @MerakiDave's previous post, you can use THIS page to directly look up a URLs against Brightcloud's servers. If you see a site that is categorized there but is not getting picked up on your MX, call our support line and we'll take a look!   That being said, you should keep the following things in mind: Content filtering will only apply to new flows. This means that most changes will not take effect immediately. (KB suggests ~10 minutes) If the site you are trying to block is HTTPS, the MX will only be able to block that flow after the existing HTTPS session expires and the client attempts to renegotiate.  Make sure any clients you are testing with are not whitelisted or part of a separate group policy. For more common issues with content filtering, feel free to check out the Content Filtering Troubleshooting KB  We are having lots of problems like @DunJer622  we have quite big whitelists indeed, but the problems occours with new devices, that are suposed to have downloaded Full configs, but still some of the whitelisted patterns doesn't work. We use full list for sizing It is being a headache, we are thinkink about removing the rules based on categories and useing just Black/whitelisting. ... View more

Thank you Ma'am/Sirs for sharing your ideas. But eventually Cisco support engineer identifies the problem and now making steps for RMA to replace our MR32 device. Thank you. ... View more

You're not the first person to have problems with that brand of phone.  They really need to add 802.11r support to the phones.   https://supportforums.cisco.com/t5/wireless-ip-voice-and-video/ascom-wifi-phone-problems/td-p/1589289 ... View more

I have that configuration at first but we are trying to config AD integration for group policy assignment at MX84 and not working. I open a case with support and tell me to combine the network because if you do a mac tracking you get the name of PC. Principal problem is that firewall must be the perimeter firewall of my organization and all branch office go to internet behind this firewall (branch are connected by MPLS network) so make all computer static ip (we have lots of employee with mobility) is not a valid option this time sorry.   ¿Is some roadmap for this?   ... View more

Hey @Adam,   As you have observed the MX is designed to apply traffic shaping rules to new flows only.   Generally most flows expire within 5-20 minutes after becoming inactive. if you need to ensure the flow changes take place immediately, a reboot should do the trick.   Cheers!  ... View more

@RodrigoC, forget my previous comment. Got it working! While not having the FULL functionality of content filtering, this is at least a very good start.   Thanks! ... View more