Any time! 😃   ... View more

Hey Nikitha!   If you are not seeing some packets in your capture, it is likely the result of one of these four things: (1) The packets you are looking for were sent on a different channel. (2) Your capture device is too far away from where the packets are being transmitted. (3) The packets are not being sent! or, (4) Your capture device is filtering packets out of your capture for some reason.    Most commonly, the issue is options 1 or 2, but check out THIS KB article on best practices for monitor mode pcaps. If you are still not having results, I would suggest attempting the captures with a different device.     Hope this helps! 😃   - Rodrigo ... View more

Hey @Meraki_Scott ,   Sorry to hear about that.   If you could DM me your email and MCN I can get all your info to the correct people. ... View more

@MeredithW has fixed the issue. Thanks Meredith. 😃 ... View more

Hey @Assistenzatech,   Although Italian is not an officially serviced language for Meraki Support, we do have a couple of Italian-speaking engineers. If you DM me your case, I can see if it is possible to have one of them take it over.         ... View more

Hey @aws_architect ,   Of course! Please DM me your details.   - Rodrigo ... View more

Hey Everyone,   I wanted to join the conversation (be it a little late) as it seems I might be able to help answer some questions and speak to some of your concerns.   First of all, as someone who's full-time job is to make your support experience as effective and pleasant as possible, I want to emphasize how important your feedback is -- You truly are helping us make the Meraki Support experience better for everyone.   A big part of me would love to start rambling on in detail about all the cool new things we've got in the works to take Meraki Support to a whole new level but, my goal here is not to excuse bad experiences. Instead, I want to take this opportunity to re-affirm the fact that we are listening and that we are committed to being the best Support Team in the industry. Suffice it to say that the last couple of months have been a priming period for several big changes that should bring forth major quality of life improvements to the whole Support experience, many of which specifically target hold times and transparency!   In any case, if anyone has questions or concerns regarding a particular Support interaction, I'm always available via DMs. ... View more

Hi Pierre,   Support is aware of the issue and is working on getting a fix. For the time being, please create a support ticket so we can update you as soon as the issue has been resolved.     ... View more

Hey All!   If you are curious about what differentiates the MR33 with the MR30H, I would encourage you to start with the data sheets (linked below).   MR30H & MR33   the TL;DR is that the MR33 has longer range and no client ports and the MR30H has a bit shorter range but includes client ports. As a wireless nerd, I would always recommend the MR33 unless you have specific plans to us the MR30H's ethernet ports.   Now, for the more in-depth look...   If you open up both devices' data sheets, the answers you are looking for are on pages 3-6, on the Tx / Rx tables and the antenna radiation charts. Starting with the Tx / Rx tables you will note that both devices are capable of the same data rates, but the MR33 has more transmit power and more receive sensitivity meaning more range.   As for the radiation patterns, both devices have very similar patterns (since they both have omnidirectional antennas) and should get great coverage all around them. That being said, if you want to know what directions the AP radiates the furthest that would be: MR33 - Directly in front of it as well as to the left and right of the AP MR30H - Directly in front of it as well as to upwards or to the right of the AP With the absolute "best" areas of coverage being any region within 3 dB of the max peak of the radiation chart. So wall mounting or ceiling mounting is better for different environments.   BIG DISCLAIMER: Looking at omnidirectional antenna radiation patterns is mostly pointless. It is much better to plan AP placement by using a wireless scanning app and/or a site survey to determine optimal locations. Radiation patterns are most useful when looking at directional/semi-directional antennas to determine the beamwidth. If you are trying to squeeze a couple of extra mW of power by rotating your omnidirectional AP 90 degrees, your cell sizes are already too big -- seek to add more APs to your environment.     Generally, the MR30H was designed for smaller spaces benefit from having additional ethernet access like hotel rooms or small conference rooms with VoIP phones, etc. The MR33 is just a great all-around AP for most wireless needs. That being said, each environment is unique and you should deploy what fits your needs best! 😃 ... View more

Hey @aws_architect,   Looks like several of your cases are waiting on a fix from our developers. I went ahead and messaged all the Support Engineers handling your cases to make sure you are updated ASAP. If you have any specific questions regarding any of your cases, please feel free to DM me.   Cheers! ... View more

Hey @BrownGB,   Sorry to hear that. Please DM me the details of your cases and I'd be happy to help! ... View more

That there is a Meraki Indoor!   Whether or not you can replace that device with a newer MR depends entirely on your Dashboard. Since the Indoor predates Cisco Meraki's current licensing model, your Dashboard could be operating in Legacy mode (no licenses required, but no non-legacy devices supported). If you want to replace this device with a more current MR product, you would have to upgrade your Dashboard to Enterprise mode, which would require you to purchase licenses for all your active devices. If your Dashboard is already running Enterprise mode, then you can swap that Indoor for any Meraki AP you please! 😃   - Rodrigo ... View more

Hey @Koquestion,   If you are creating all the networks from scratch and want configs for each site to remain somewhat independent, you can always fully configure the first of the lot and then just clone all the other networks from it. If you want the ability to update all your sites simultaneously then templates are the way to go, as @jdsilva mentioned.   Hope this helps! 😃   ... View more