Hey Everyone, I wanted to join the conversation (be it a little late) as it seems I might be able to help answer some questions and speak to some of your concerns. First of all, as someone who's full-time job is to make your support experience as effective and pleasant as possible, I want to emphasize how important your feedback is -- You truly are helping us make the Meraki Support experience better for everyone. A big part of me would love to start rambling on in detail about all the cool new things we've got in the works to take Meraki Support to a whole new level but, my goal here is not to excuse bad experiences. Instead, I want to take this opportunity to re-affirm the fact that we are listening and that we are committed to being the best Support Team in the industry. Suffice it to say that the last couple of months have been a priming period for several big changes that should bring forth major quality of life improvements to the whole Support experience, many of which specifically target hold times and transparency! In any case, if anyone has questions or concerns regarding a particular Support interaction, I'm always available via DMs.
... View more
