live chat

[Assistenzatech]

Good day,

is it possible to have a live chat session with meraki support?

I'm not satisfied from ticket interaction because in this case is too long. I'm waiting a reponse from 3 days.

thanks

[kYutobi]

Why not just call in?

[Assistenzatech]

I find live chat very confortable in particular to share the screen in remote assistance mode.

Meraki have italian assistance/number ?

thanks

[kYutobi]

Europe+44 203 808 7003 or call your sales rep and ask.

[RodrigoC]

Hey @Assistenzatech,

Although Italian is not an officially serviced language for Meraki Support, we do have a couple of Italian-speaking engineers. If you DM me your case, I can see if it is possible to have one of them take it over.

[Assistenzatech]

Hi @RodrigoC ,

yes but I can't see "private message icon" to contact you

[RodrigoC]

@MeredithW has fixed the issue. Thanks Meredith. 😃

[PhilipDAth]

>I find live chat very confortable in particular to share the screen in remote assistance mode.

I'm sure they could do a WebEx session for something similar to allow screen sharing.

[BlakeRichardson]

I agree live chat is a useful feature, I prefer live chat to sitting on a phone call, it means I can do other things while working with support. It means there is a record of what was said as well which is useful for follow ups. 

[chhany]

hello Support

[CarolineS]

Hi @chhany - this isn't a live chat, I'm afraid. To learn the ways to contact Cisco Meraki support, please review this page: https://documentation.meraki.com/General_Administration/Support/Contacting_Support

Cheers!