If you haven't already, please ensure you open a Support ticket for this so we can bring it to Engineering's attention. The more detail you can provide the better, this includes the specific built you're running, the manufacturer & model of device(s) impacted etc.  ... View more

Hmm, I suspect this may be due to making concurrent changes to switchports within the same stack.   We "lock" a stack during a change via API to ensure that whatever changes are being made don't write over each other in a race condition, which can cause issues if you're running simulations batches that edit the same stack. Might be worth opening a Support ticket for this.  ... View more

Hey @GIdenJoe  - as a fellow European, I feel your pain. I'll feed this back to the team. ... View more

Cisco policy is that RMAs will only be shipped to the same country where it was originally destined, in this case, Italy. This is due to tax & customs issues. Furthermore, with the UK being a Cisco SORT location compared to mainland Europe (where RMAs ship from the Meraki disti), it adds another layer of complexity.    The Returns team will be able to give you a more in-depth answer to your request. I'll DM you their details. ... View more

MR licenses are model agnostic, so you can use the standard LIC-ENT-(1/3/5/7)YR license for any MR model including the ones you've mentioned.   Las licencias de MR son independientes del modelo, por lo que puede usar la licencia estándar LIC-ENT-(1/3/5/7)YR para cualquier modelo de MR, incluidos los que ha mencionado. ... View more

Hey @Jd1971 ,   This usually happens when the authentication method for the SM network is different than what is configured on the ADE profile.   When configuring an ADE profile we are given the option to require authentication in order to enroll via ADE, there is also then an option under Systems Manager > General > Enrollment Settings, if there's a mismatch between these two (e.g. in the ADE profile you've selected to use authentication, but it's disabled on Dashboard) the user will be shown this page to download the profile manually (which won't work during the setup flow).        Auth setting in the ADE profile Systems Manager > General > Enrollment Settings   Make sure these are aligned, feel free to drop me a DM with a link to your Dashboard and I can have a look for you too. Alternatively Support should be able to assist.   Cheers, Connor. ... View more

Have you opened a Support ticket? If so, please DM me the case number and I'll take a look. ... View more

The only way to "mask" your public IP would be to tunnel all your traffic to another endpoint, either by utilising an AutoVPN or Non-Meraki VPN connection to another node, or a third-party solution such as Umbrella SIG or ZScaler SWG.    The public IP shown would then be that of the exit node of said tunnel/end-point, rather than the IP of your MX/router. Note you'll likely have a reduced overall throughput due to the overhead of a VPN connection. ... View more

Hey @bacjac38 - unfortunately the track was a custom one made for our phone provider, so it's not a released song I can link to. Sorry I couldn't be of more help. ... View more

I can certainly ask for you - please hold. 🎶 ... View more

Feel free to open a case, this helps with priority and scale of impact. The Support Engineer will assign the case to the bug I forwarded to Engineering. ... View more

Feel free to open a case, this helps with priority and scale of impact. The Support Engineer will assign the case to the bug I forwarded to Engineering. ... View more

This can only be done on the Local Status Page of the Security Appliance. https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Meraki_Device_Local_Status_Page#MX_Series_with_Multiple_Dedicated_WAN_Links   It's likely auto-negotiating to 100Mbps due to a cable issue (e,g. broken pair), or the device on the other end is hard-set to 100Mbps. ... View more

I'd recommend opening a Support case. Typically snapshot issues are due to:   The required port is not allowed upstream - TCP 30001 Requesting the image immediately after the request It can sometimes take 5-10 seconds for the image to actually be downloaded from the MV, so make sure you give a 5-10 second buffer between the snapshot request, and attempting to view the image. Requesting an expired image The MV will only store the last 10 snapshots, requesting an older snapshot will result in an error 400 (like your screenshot) ... View more

Nope just open a regular Support case. That way they can troubleshoot with you, validate and forward the bug to our Engineering teams. ... View more

So long as you don't have any firewall rules configured, they should be able to access them without any additional config.  ... View more

If you believe you're hitting a bug or unexpected behaviour, please open a Support case. ... View more

Unfortunately, I have no updates to share at this time. ... View more

I personally use LICEcap, it's pretty handy for KBs etc. Works on both Mac and Windows. https://www.cockos.com/licecap/   ... View more

FYI, might not be related but if you're running macOS Sequioa, there's a few issues with the built-in firewall. I get similar issues on my home network and usually have to toggle Wi-Fi off/on after my laptop wakes.    https://techcrunch.com/2024/09/19/apples-new-macos-sequoia-update-is-breaking-some-cybersecurity-tools/ ... View more

Hi @LCHD, I recommend calling in if you require immediate assistance. I'll respond on the case for you now.   As per your response above, the issue appears to be related to your firewall and filtering or firewall rules on the configured VLAN are blocking Whatsapp. ... View more

Meraki Support has visibility into your network and configuration so they're best placed to assist with specific incidents or issues.   If you DM me your case number I can take a look, but without sharing the troubleshooting steps you've taken or firewall/network configuration here, resolving the issue is a needle in a haystack.  ... View more