Meraki

vassallon · ‎May 10 2019

@FrancoF Assuming the devices are MDM enrolled you should be able to use the Power control settings and selecting Shutdown.

vassallon · ‎May 10 2019

@kYutobi The issue isn't necessarily that the additional devices are even connecting to WiFi but adding more noise to your environment as well. As for demand, 180 clients connecting to a mostly text website or such will be much lower than 180 clients connecting to a live stream, video presentation, etc. @PhilipDAth Suggestion of more APs is great but without knowing exactly what the demand is, makes planning quite hard.

vassallon · ‎May 10 2019

@kYutobi What are these 180 people going to be accessing or possibly accessing? That will also be a factor into how many APs you may need. Always remember that 180 people with a known device has the potential to be 360 devices when you account for phones depending on the WiFi setup.

vassallon · ‎May 10 2019

@MerakiGuy90 In the two schools we have implemented the 26.2 release, we have seen our connectivity issues decrease significantly and performance is better than on the 25.13 release with MR34s. We likely would have rolled all of our schools to the 26.2 release already but state testing has had to put those on hold until after it is completed.

vassallon · ‎May 10 2019

@DBabi and @MerakiGuy90 I would definitely look into implementing the 26.2 release, while listed as a Beta, it has fixed quite a few of the strange connectivity issues we had been seeing.

vassallon · ‎May 10 2019

@NicolasGoulet Unfortunately not that we can see. Meraki support on the other hand can research the issue and help get it resolved. I would definitely open a case with them as soon as possible.

vassallon · ‎May 8 2019

@MerakiGuy90 Which model of APs and firmware are you using?

vassallon · ‎May 8 2019

@alexis_cazalaa If USB Restricted Mode is not disabled before lost mode is turned on then the lightning port is disabled from use. That link I attached explains the process of disabling the lightning port as a security feature from Apple. I have made sure that all of the iPads I manage now have USB Restricted Mode disabled otherwise you have no way to clear passcodes or lost mode on the iPad. This was a pretty big change by Apple that wasn't well publicized that I think has bitten quite a few people in this thread.

vassallon · ‎May 8 2019

@alexis_cazalaa Have you made sure that USB restricted mode is disabled? If you do not disable this the iPad will not accept USB connections after an hour. https://support.apple.com/guide/mdm/allow-usb-accessories-while-locked-mdmc622d929c/1/web/1

vassallon · ‎May 6 2019

@Kevin_C I just checked mine as I have previously noticed this behavior and every iPad I checked, immediately zoomed in to the correct map location. Please let the team know we appreciate the fix.

vassallon · ‎May 2 2019

@PeterJames Yep, I am very aware of the USB restricted mode setting, the moment I saw Apple was releasing that feature I wanted it off. I disabled that on all of our iPads the moment I was able to with Meraki. I very much want the ability to plug in my "FrankenCable" to connect an iPad to clear a forgotten passcode/iPad in lost mode that has been restarted. I have also turned on the Turn the Date & Time 'Set Automatically' feature to ON and disallow user disabling setting as there have been several times where students have "broken" their iPads by mucking around with the Date/Time settings.

vassallon · ‎May 2 2019

@AmelieS Please tell me that this feature is coming soon as this is a much needed addition for iPads. Clear Restrictions Password The ClearRestrictionsPassword command allows the server to clear the restrictions password and restrictions set by the user on the device. Supervised only. In iOS 12.2 and later, this command will clear the ScreenTime passcode too. Availability: Available in iOS 8 and later.

vassallon · ‎May 2 2019

@alexis_cazalaa Please make a wish for it as well, I already submitted it as a wish but the more of us who ask for this needed feature the better. I'd much rather be able to clear this passcode than having to reset the device.

vassallon · ‎May 1 2019

@PeterJames I'm still waiting for this to be added, shame Meraki didn't zero day this one as well. Clear Restrictions Password The ClearRestrictionsPassword command allows the server to clear the restrictions password and restrictions set by the user on the device. Supervised only. In iOS 12.2 and later, this command will clear the ScreenTime passcode too. Availability: Available in iOS 8 and later. This is a wonderful document for finding the new things Apple has released. https://developer.apple.com/business/documentation/MDM-Protocol-Reference.pdf

vassallon · ‎Apr 30 2019

@beks88 As Apple keeps releasing iOS versions that turn off Location Services after they have been turned on is my biggest need for this functionality. We ask our students to turn on location services as it make it much easier to locate iPads when they are lost as we don't necessarily have to enable lost mode to learn the last known location of the iPad. I keep asking Apple to fix the bug that turns off location services but it seems like every Beta iOS I try I see the same behavior.

vassallon · ‎Apr 29 2019

One thing to remember is that iOS versions are very important when it comes to WiFi connectivity. Apple has released multiple versions of iOS with WiFi issues and fixes recently so if a device is on one of these iOS versions it's not a surprise there is WiFi issues.

vassallon · ‎Apr 29 2019

@PeterJames I'm just happy it appears Meraki is keeping up with Apple when these new restrictions are released. Still waiting for Apple to give us that ability to force location services on for our devices.

vassallon · ‎Apr 26 2019

Congrats to those who won a hat.

vassallon · ‎Apr 26 2019

@MeredithW Thanks for doing this, I'm shocked I managed to hop all the way into Tier 3.

vassallon · ‎Apr 26 2019

@KaylaEik If this is new behavior, I would definitely look to see what may have been added in the area recently as a new source of interference. If you have a spare AP, replacing it would be an option to quickly rule out if it a hardware issue. I would also advise moving to the most current firmware available for your APs as I believe you said your on 25.9 and the current release should be 25.13.

vassallon · ‎Apr 26 2019

@KaylaEik Are there any devices nearby that could be causing interference? What are the power settings on the AP as well? Reaching out to support is definitely a good idea as well as I believe they have access to logging which isn't presented in the dashboard.

vassallon · ‎Apr 25 2019

@JamesG1 So here is what I have determined happened: Meraki implemented the MDM activation lock feature without any warning and set the default value to on which enabled activation locks on all of our iPads. Unchecking the Allow activation lock value in the Privacy and Lock settings, turns off the activation lock of iPads setup after that. That said we are still left with all the iPads that were activation locked due to the new "feature." This leaves me with two options either working with Apple to clear all of the activation locks or using Meraki and removing all of the activation locks that way.

vassallon · ‎Apr 24 2019

Even with supervised iPads I've noticed it seems to be 30+ minutes before a device flips from online/now to offline/last checked in.

vassallon · ‎Apr 24 2019

@MMoss I believe I saw that thread as well and that was due to splash activation which we do not use. Hearing from Meraki support they advised if it happens again to contact them via phone and do not reboot the AP so they can check real time logging.

vassallon · ‎Apr 23 2019

@PhilipDAth We are only using MR34s, we are testing the 26.2 release in one of our schools and the results after a day are quite promising. There was no screaming about the WiFi not working and in fact most of the people I have spoken with have noticed improved performance.

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