Meraki

vassallon · ‎Apr 26 2018

That is an awesome find.

vassallon · ‎Apr 18 2018

@TechGuy84 We have mostly MR34 here and I just checked and they are all displaying information correctly. We have a couple of MR18 in place at our preschool which do not show this information. I assume that AP is up to date for firmware. Have you rebooted AP/cycled the port to see if it reports correctly? Also, what about trying the AP in a different switch port? As long as the AP is functional, I would think it's likely more of a cosmetic thing.

vassallon · ‎Apr 18 2018

Here is the link from Apple on resetting network settings: https://support.apple.com/en-us/HT204051 It's step 7 of the process but nonetheless quite handy to keep in the troubleshooting tool kit.

vassallon · ‎Apr 18 2018

@misterharrison I have seen this happen on a few iPads here and the only solution I have found is to reset the network settings on the device. From what I have seen something has gotten hung up with the update and the only way to trigger it is to reset network settings.

vassallon · ‎Apr 18 2018

Which Apps are you pushing? I'd like to see if I can recreate the issue with my devices here. If you don't mind posting a screenshot of how you are setting up the Apps to push that could also be a clue to help us troubleshoot with you.

vassallon · ‎Apr 18 2018

Are these apps from the app store or enterprise apps? I haven't seen any issues with 5th gen iPads updated to iOS 11.3 not receiving Apps correctly. Also are you using the free or paid version of Meraki?

vassallon · ‎Apr 17 2018

I have seen a few things cause this to occur. Do you have caching servers in Place? What about firewall or content filter? Improperly configured caching servers and/or firewall/content filters can cause apps to either not load or be delayed in loading. What model of devices and iOS are we talking about having issues? Are you pushing free or paid apps? Are you pushing Apps based on serial numbers, tags or something else?

vassallon · ‎Apr 17 2018

Also, are you using the free or paid version of Meraki? That makes a huge difference in what will and will not work when trying to push things out to iPads.

vassallon · ‎Apr 13 2018

I know there has been some issues with iOS 11.3 and Apps appearing in random places. I wonder if this is a side effect of this bug. Here's a nice link to some of the random bugs found in 11.3 http://piunikaweb.com/2018/03/31/ios-11-3-update-automatically-disables-ad-blockers-users-complain/

vassallon · ‎Apr 12 2018

@jared_f I haven't tried setting up notifications for App installs but my notifications for iPads joining or leaving networks are working fine.

vassallon · ‎Apr 12 2018

Figure seeing how I have waded into the community I might as well introduce myself. I'm a system administrator for a school district in Oregon. I handle the MDM side for the district and we manage over 4500 iPads in a 1 to 1 deployment. I was instrumental in implementing MR34s throughout every classroom in the district, climbing a ladder to hang 200 APs in a week before school was fun. I've worked closely with both Apple and Meraki in the past to help shape and troubleshoot how Apple School Manager/ Apple Classroom and Meraki play together and love the auto-tagging features that have arrived with ASM. If you ever have any questions about how we do things in the district feel free to reach out and I'll let you know how I've done things and lessons I have learned.

vassallon · ‎Apr 12 2018

I just tested pushing out the iOS update to several different iPads on different networks and did not receive this error. Checking the logs on the iPads, I do see the schedule OS update command pending on the devices.

vassallon · ‎Apr 12 2018

I know Meraki has been rolling out the fix to address the iOS 11.3 update issues as I have had several of my iPads that were not working correctly suddenly start working. I have not had any iPads that stopped updating/downloading Apps since they rolled out the fix earlier this week.

vassallon · ‎Apr 12 2018

While this is a great feature, students still have the ability to turn off Bluetooth for 24 hours through the control center which is frustrating. I have already opened a case with Apple to get that fixed in the future, as I don't want to take away to Control Center just to stop Bluetooth changes.

vassallon · ‎Apr 9 2018

I'm sad, I just made my first posts last week.

vassallon · ‎Apr 9 2018

No I just noticed it myself when setting up a new App. That'll be quite handy as now we won't have to go through each individual app and push out updates.

vassallon · ‎Apr 9 2018

Even if Meraki did add it, with the change to iOS 11.3 of allowing to turn off Bluetooth for 24 hours, students can turn Bluetooth right back off. This setting does not follow the restriction of allow Bluetooth settings which is quite frustrating which is why I was hoping with 11.3 Apple did it right and gave us a restriction to enforce Bluetooth always on.

vassallon · ‎Apr 9 2018

I specifically asked Apple to have this as a restriction so that we could force Bluetooth on and allow pairing without giving the students the ability to turn it off at all. I'm rather annoyed they just gave us a button instead of the restriction like I asked them to provide.

vassallon · ‎Apr 6 2018

Well these are some new buttons in Meraki. I don't see how exactly this fixes things to where we ensure Bluetooth is on and still allow students to pair devices. I would prefer a restriction that locks Bluetooth on and allows students to have control so they can pair devices. Bluetooth Buttons

vassallon · ‎Apr 6 2018

I was noticing the same thing, I have updated to the latest OSX and Apple Configurator 2 versions and I can't find this setting anywhere in AC2 to build my own profile. I have an open ticket with Apple on this, as the new turn off Bluetooth for 24 hours setting is overriding the restriction we have in place for not allowing Bluetooth Modifications. Interestingly enough the only place I have seen the Bluetooth setting mentioned is in the MDM guide the App support Engineer sent me. https://developer.apple.com/library/content/documentation/Miscellaneous/Reference/MobileDeviceManagementProtocolRef/6.5-MDM_Rosters/MDM_Rosters.html#//apple_ref/doc/uid/TP40017387-CH9-SW2

vassallon · ‎Apr 6 2018

I can't wait for Meraki to get this rolled out so I can finally be sure student iPads have Bluetooth always enabled for Apple Classroom to work and allow students to pair Bluetooth devices. Bluetooth Modifies the Bluetooth Setting To send a Bluetooth command, the server sends a dictionary containing the following keys: KeyTypeContent Item String Bluetooth. Availability: Available in iOS 11.3 and later for supervised devices and in macOS 10.13.4 and later. Enabled Boolean If true, enables Bluetooth. If false, disables Bluetooth. Availability: Available in iOS 11.3 and later for supervised devices and in macOS 10.13.4 and later.

vassallon · ‎Apr 5 2018

Yes, that seems to be okay. The issue doesn't seem to crop up until you reset an iPad and it re-enrolls into Meraki, I have been able to recreate this issue multiple times. The last communication I had is that Meraki and Apple were working on a fix to resolve the issue that is causing iPads to stop accepting commands.

vassallon · ‎Apr 5 2018

Yeah I found this out on Monday as we received an iPad back from a local police department that had been offline for over a year. I DFU reset the iPad to clear any information and updated to iOS 11.3 and then was unable to get it to update once it enrolled back into Meraki. The iPad would check in but not install any profiles or Apps. A quick look at logs through Apple Configurator 2 and XCode showed multiple failures so I immediately opened tickets with Meraki and Apple and after a day of troubleshooting we were able to identify the issue and determine that Apple had saw the issue affecting other MDMs also.

vassallon · ‎Apr 5 2018

I submitted a wish for this a loooooooooong time ago and I'm still waiting for it to happen. I'm just glad the new App management screen makes it a bit easier to update the apps but I'd much rather not have to manually check for and apply updates. With hundreds of different Apps and multiple schools this is rather time consuming.

vassallon · ‎Apr 5 2018

I have asked Apple to add this functionality as I believe they will have to develop code to all MDM vendors to enforce this restriction. At this time there isn't even a way to develop a restriction through Apple Configurator 2 or any other restriction payload method.

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