Incomplete sync between ASM and Meraki

[NicolasGoulet]

Hi,

In ASM I have 12747 accounts but on Meraki's Owners page, it only syncs 11427.

Every time I do a full or partial ASM sync I get these kind of errors:

«ASM sync complete with warnings! 10756 users and 989 classes are now up to date. Encountered the following issues when importing users: Encountered an error when fetching ASM roster Encountered an error when fetching ASM roster Reload this page to view the latest user data.»

Is there any logs where I could see which accounts are not synced and then figure out why.

Thank you.

[vassallon · Accepted solution]

@NicolasGoulet Unfortunately not that we can see. Meraki support on the other hand can research the issue and help get it resolved. I would definitely open a case with them as soon as possible.