Hardware support for Meraki devices

CarlT
Here to help

Hardware support for Meraki devices

Hi All

When you buy a dashboard licence with a Meraki AP, does this also include hardware support for the AP?

Many thanks

6 Replies 6
rwiesmann
A model citizen

Check out the F&Q for Licensing:

https://documentation.meraki.com/General_Administration/Licensing/Meraki_Licensing_FAQs

 

How does the hardware warranty relate to licensing?

The hardware warranty is tied to the hardware unit, not the license. Hardware that has a lifetime warranty (e.g., the MR24) is warranted for the life of the hardware. Hardware with a fixed-term warranty, (e.g., 1 year), has a 1-year warranty, regardless of the license.

 

Hope this helps

Roger

cmr
Kind of a big deal
Kind of a big deal

Yes, the license includes replacement despatched (usually) next business day of any devices that fail

 

Edit - this is for internal models only, as @rwiesmann stated, external APs and antennas only have a 1 year warranty...

Inderdeep
Kind of a big deal
Kind of a big deal

@CarlT the answer is yes

Regards/Inder
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www.thenetworkdna.com
BrandonS
Kind of a big deal

For new, yes, but if you purchased used hardware then no the hardware warranty is not transferable. 

 

- Ex community all-star (⌐⊙_⊙)
Make_IT_Simple
Meraki Alumni (Retired)
Meraki Alumni (Retired)

Bruce
Kind of a big deal

And remember that if the warranty response time isn’t inline with your requirements, e.g. you want a 4 hour advance replacement (not something you’d normally want on an access point), or if the warranty is only for a year and you want to extend it, then you can get MerakiNow which is very similar to SmartNet in that it provides hardware replacement.

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