Hardware support for Meraki devices

[CarlT]

Hi All

When you buy a dashboard licence with a Meraki AP, does this also include hardware support for the AP?

Many thanks

[rwiesmann]

Check out the F&Q for Licensing:

https://documentation.meraki.com/General_Administration/Licensing/Meraki_Licensing_FAQs

How does the hardware warranty relate to licensing?

The hardware warranty is tied to the hardware unit, not the license. Hardware that has a lifetime warranty (e.g., the MR24) is warranted for the life of the hardware. Hardware with a fixed-term warranty, (e.g., 1 year), has a 1-year warranty, regardless of the license.

Hope this helps

Roger

[cmr]

Yes, the license includes replacement despatched (usually) next business day of any devices that fail

Edit - this is for internal models only, as @rwiesmann stated, external APs and antennas only have a 1 year warranty...

[Inderdeep]

@CarlT the answer is yes

[BrandonS]

For new, yes, but if you purchased used hardware then no the hardware warranty is not transferable. 

[Make_IT_Simple]

Here is the warranty coverage period for Meraki devices: 

https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)%2C_Warranties_an...

and this is Cisco Meraki Devices purchased Second Hand policy:

https://documentation.meraki.com/General_Administration/Inventory_and_Devices/Cisco_Meraki_Devices_p...

[Bruce]

And remember that if the warranty response time isn’t inline with your requirements, e.g. you want a 4 hour advance replacement (not something you’d normally want on an access point), or if the warranty is only for a year and you want to extend it, then you can get MerakiNow which is very similar to SmartNet in that it provides hardware replacement.