AP's dropping of network

[TomasB]

Hi all, we have started getting problem from all different sites with AP's dropping of network (or loose connection) since around  3-4AM this morning. I'm not sure if its our firewall or just the connection to Meraki cloud or if Cisco has problem? Have you notice anything? 

[Update 09:35] Got this link:

https://community.meraki.com/t5/Meraki-Service-Notices/bg-p/service-notices

[Update 12:45] Still not solved. We're having lot of connection problems between AP/MX and Cloud.

[redsector]

Same Problem here all MR36, MR46, MR46E, MR55 are affected saying "no connectivity".

But all MR42, MR42E, MR33, MR32, MR18 are not affected, also all switches are not affected.

[michael12]

Same problem !!!

[HakobDavtyan]

The access points and MXs are being disconnect and connect continuously from the cloud

[TomasB]

Our MX's and MR44, MR76 is affected.

[ChrisB]

It would appear this is a known issue by Meraki this morning, impacting Europe based customers. Just called them and they have a text to speak message advising.

User traffic appears to be fine, just the monitoring/dashboard part is having issues

[AntonP]

Hi TomasB

The same is going on here, fairly new environment. Mx250 and 105 APs are effected.

No response from Meraki

pffff

Best,

Anton

[JesperMortensen]

Check this

https://community.meraki.com/t5/Meraki-Service-Notices/Dashboard-connectivity-in-Europe-region/ba-p/...

[redsector]

The devices are working well, only the dashboard connection is affected. Users don´t see any trouble.

[AxL1971]

same here in the UK, up and down since 3am

[AntonP]

Hi AxL1971,

The ap's in Amsterdam seem to be connected again,
only things like RF spectrum are not working

[AxL1971]

we have a mixture of AP's and MS switches, only the AP's lost connection to the dashboard, the switches did not

[cmr]

The service ticket has been updated and we stopped seeing issues about 30 minutes ago.

[redsector]

Still a few AP´s not reachable

[AxL1971]

samere here started again, so not entirely resolved.

[Gewessler]

Same Problem.

[AUK]

We had around an hour of stability and now APs are reporting as offline and then back on repeatedly. 

[AxL1971]

[ChrisB]

Your best off referring to https://community.meraki.com/t5/Meraki-Service-Notices/Dashboard-connectivity-in-Europe-region/ba-p/... the official thread on this, rather then the unneeded updates of peoples individual status

[AUK]

To be fair that thread had the issue still marked as resolved when most of the most recent updates were posted.

The posts here were a useful resource to see that I wasn't the only one and saved me from making a call to Meraki support as was advised on the official thread. 

[cmr]

Only WiFi6 APs and MX250s affected for us as well:

[redsector]

It was marked as solved, but it isn´t. Problems still occure.

[AndyDee119]

Still seeing the issue here wth MR44 APs reporting as down across our sites.

[Gewessler]

Still Problems.

HERE ist the Mail Thread:

https://community.meraki.com/t5/Meraki-Service-Notices/Dashboard-connectivity-in-Europe-region/ba-p/...

[SergeD]

It says user traffic is not directly affected but it is. The network drops for up to a minute every time it happens. No internet.

[cmr]

@SergeD are you using 802.1x?  The service alert says that this may be affected.

[SergeD]

nope, just PSK. This is my home network. Haven't checked work network yet which is also in the UK. Its all good now though. Dont know about you guys?

[redsector]

Seems to be good now, no issue since an hour.

[JonP]

We last saw an issue at 12:42 GMT, so fingers crossed this issue is resolved. 

[Gewessler]

Here we go again.....#

https://community.meraki.com/t5/Wireless-LAN/AP-showing-as-offline-on-Portal/m-p/146214

https://community.meraki.com/t5/Wireless-LAN/AP-s-dropping-of-network/m-p/146244#M20410

And Here the "Resolved" tread:

https://community.meraki.com/t5/Meraki-Service-Notices/Dashboard-connectivity-in-Europe-region/ba-p/...

this is not acceptable.

Last week, there were again these incorrect displays for various customers.

Your developers should not smoke so much pot