Meraki Service Notices

Investigating - We are aware of an issue that is preventing some users from logging into the Meraki dashboard. Our remediation teams are working to resolve the issue.

Updates can be found here:  https://status.meraki.net/ 

Meraki Support is aware of a potential false positive alert in the security center. More to come. 

We are aware of an issue affecting user’s ability to view devices details pages in the dashboard for Security Appliances, Switches, and Cameras (including video playback). A remediation is currently being worked on.

Updates will be provided on the status page: https://status.meraki.net/

Hello,

We are aware of an issue on November 3, 2022 at 4:00 pm PDT, where a subset of these switches were impacted by an unexpected event.

The Cisco engineering team was able to identify these devices, and a Meraki dashboard banner was posted for potentially affected Customers. The Meraki team has reached out to potentially affected customers and we are working with them on recommended next steps and support.

Regards,
Meraki Team

RESOLVED at 5:38 UTC: The issue with AutoVPN tunnels in MX18 has been identified and rectified in code. All nodes would restore the tunnels following a successful configuration fetch.

Hello,

We are investigating an issue where Security Appliances running firmware version MX18+ are failing to form Auto VPN tunnels.

This investigation has high priority and we will provide further updates as they become available. Please subscribe to this post for regular updates.

Regards,

Meraki Team

We are currently investigating reports of two specific files, possibly tied to Office365 updates, being either categorised as Malicious retrospectively or actively being blocked.

Hello,

There is an ongoing issue with our firmware upgrade process and nodes are not completing the upgrade. Our Dev team is aware and is working on it actively to resolve it. Please subscribe to this post for regular updates.

Regards

Meraki

Update: Resolved as of 5:00 a.m. GMT August 11, 2022.

We can confirm all pending issues have been fully resolved. If you are experiencing any further issues, please treat it as a different issue and contact Meraki Support as you normally would. Thank you!

Good morning fantastic people of the Community,

We would like to make you aware of a vulnerability reported by Microsoft CVE-2022-35748 , triggering SNORT rule 1-60381 . 

SNORT is correctly protecting your networks from a known vulnerability and therefore operating as intended. 

Our recommendation at this time is to follow Microsoft's guidance and ensure that your Servers, OS and software are up to date with the latest security patches. 

Should you be experiencing further issues with the IPS/IDS feature of the MX after you completed your updates, please don't hesitate to get in touch with our Enterprise Support team. 

Many thanks!

Giac

Meraki is aware of an ongoing issue with org admins being unable to view networks that are bound to templates with an error message of " View Failed to load". 

Our Dev team is actively working on it with priority.

Please subscribe to this post for updates. 

Meraki is aware of an ongoing issue with nodes not being able to fetch configuration automatically, Engineering team is actively working on the said issue and trying to resolve it with priority.

Please subscribe to this post for updates. 

Regards,

Meraki Team

AutoVPN Connectivity is currently impacted

Hello!

We are experiencing an outage with our phone service which is affecting inbound calling. Our service provider is aware of the problem and are working on getting this fixed.

We'll provide an update when service has been restored. Thank you for your patience.

Hello Everyone,

We are aware of Meraki nodes reporting issues with dashboard connectivity within the EU region. If you have nodes losing connectivity to Dashboard and if your dashboard organization is hosted in Europe then it's most likely related to this. You can verify by scrolling to the bottom of the page and it would say which region your organization is hosted in. 

End-user traffic should not be impacted by this. It has been marked as Sev 1 internally and we are working on addressing it with the highest priority. Please follow this thread for updates. 

Updates will be provided below as a new comment to keep you updated.

Thank you for your patience. 

Hey Everyone,

Please be aware that we are experiencing issues with Meraki Authentication at the moment. This problem has been marked as severity 1 and we are working on a resolution. We'll keep you informed on this thread as things develop. Thank you for your patience.

Good day great people of the Community,

We are currently aware of connectivity issues for a proportion of networks in the EMEAR region. 

Symptoms include devices showing as offline on Dashboard, which may be extending to a portion of hosted services as well.

We are investigating the situation and will provide further updates in due course. 

Many thanks.

Giac

Hello,

Meraki is aware of an ongoing issue with adding/removing devices from the networks. The Dev Team has been engaged and the issue is being worked on with the highest priority. 

Please subscribe to this post for updates.

Regards,

Meraki 

We have reports of issues with user creation/updates (password reset, SAML), moving nodes between networks, and devices unable to check-ins for newly created networks.

Meraki is working on it with the highest priority to resolve it.

Please subscribe to this post for updates.

We are currently aware that the latest Microsoft Windows Update - KB5009543 - is causing issues in the L2TP VPN connectivity. If you upgrade your Microsoft Operative system to this version at this stage, users of Client VPN will hit error 789 and fail to connect. 

Outage impacting Internet services globally.

Meraki Dev team is aware of issues with the Dashboard with devices that are not checking in(new or when moving between networks) & password reset requests are failing. So if you are experiencing any of the above-mentioned issues or some other task on Dashboard is failing then it is most likely going to be related to the outage.

It is being worked on with the highest priority and we will keep this post up to date with the latest so stay tuned. 

Regards,

Meraki

Major outages across US based ISPs

We are delighted to introduce the Service Notices Board, a new section of the Community where we will share information about critical incidents that may occur during Cloud operation.