MS350-48FP Stack ports shows as "Disable" in the Dashbord

[HectorLaya]

Good afternoon,

I have 3 stacks of 2 x MS350-48FP each one but the stack ports shows as "Disable" in the Switch on the Dashboard.

I tried reconnecting the stack cables and power cycle the switches but didn't work. In the dashboard there is no option to enable the stack ports.

Also, in the Switch Stacks configuration area on the dashboard it shows that there are no potential stacks detected.

What can I do to solve this issue?

Thanks in advance for your attention

Regards

[meraki2champion]

hello friend maybe you try physical stacking

[HectorLaya]

Thanks,

The Switches are stacked physically: SW1 port 1 to SW2 port 2, SW2 port 1 to SW1 port 2

[PhilipDAth]

What is the part number of the stacking cables you are using?

[PhilipDAth]

The switches are all in the same Meraki network in the dashboard?

[AjitKumar]

Hi,

With my limited hands on with MS.

What is the LED Status of Stack Port? [I guess there is LED for stack ports too ? Not Sure though]

How about updating the Firmware?

Login to Local Status Page? [I am not sure if there is an option to toggle stack ports status]

[CJones]

Can you share what firmware you are running on your switches?

[HectorLaya]

Thanks to all for your messages, I was out off sight for a while.

• The switches are running latest firmware MS 11.22
• There is no led on the Stack ports
• The stack port shows disabled even in other switch that has no stack cable attached
• All the switches are in the same organization in the Dashboard

[BlakeRichardson]

As mentioned what is the part number for your stacking cables, are they genuine Meraki cables? 

Have you tried creating a stack using the "add a stack" option

[HectorLaya]

Thanks to all for your attention.

The cables used are the correct.

The issue was that the stacking ports were disabled through the APIs. Stack ports enabled and working fine.

Regards

[Acleri]

same issue.

how did you recognize that the stacking port were disabled through API?

how did you enabled them?

thanks