I want to know how and who will help to transition in Meraki Dashboard.

[Mytestcase]

Hello Team, 

I want to know Who will help in transition from One MSP to another MSP. Currently One of my Client Network Which is in Meraki dashboard is handled by other Vendor, I want it to move entire Organization (Networks, Device and Policies applied, Templets) to another Vendor. How and Who will help on this?

Is it Cisco Meraki Team ? 

Thanks and Regards,

Sateewsh Billur. 

[ww]

Maybe they can just move org permissions to the new msp. But i supose this proces would be handled by what the old and new msp agree to. Most times its even mentioned in the cusomter-msp contracts what happens if they leave or end contract.

[alemabrahao · Accepted solution]

I don't think so. The person who should help in this case is the one who is currently managing it.

In my understanding, this is not something that Meraki should do.

[Mloraditch]

I work for an MSP. In our setup clients have their own orgs and we just give permissions to the new MSP and they take it from there.

There is an MSP model where the MSP owns the equipment or has your owned gear in their dashboard. In the former, that should have been part of your negotiations with both as to how it would be handled.  If the latter the old MSP would need to pass you the gear, either via an org split or removal of the devices and transfer of the licenses.

As the others have said it's really between the two MSPs has to how it's handled technically with each of them. You or your legal team could need to be involved at a certain point. Hopefully it's just adding/removing permissions.

[rhbirkelund]

If this is simply a question of giving one MSP access to the dashboard, and revoking another from it, as others have mentioned it is nothing more than adding the new MSP as an administrator to the Meraki Organization. If you are not able to do so, you may need to request your current MSP to add the other MSP. 

If you are in fact looking to move all the configuration from one Meraki Organization to another, you are out of luck. There is not mechanism to move configuration between Organizations. You'll have to manually configure the new Organization. You may want to leverage the Meraki API to ease the migration, but you'll most likely need to build the software yourself. 

Meraki Support will also not be able to assist in moving configuration from A to B. 

[Dunky]

There is now a way to move devices from one Org to another, although I have not personally tested it nor enquired into pricing, see this post... https://community.meraki.com/t5/Security-SD-WAN/how-to-export-policies-MX-from-one-org-to-others-as-... 

[PhilipDAth]

Your new MSP would normaly coordinate this with the old MSP.

[Boomerang94]

Quick answer, the existing MSP needs to work with the new MSP for this handover. 

In a best case scenario, the existing MSP can do an org split and simply cut your side of network/licenses into a new independent org - which can then be managed by you and your new MSP. (assuming your individual networks are currently integrated into the MSP's org)

If your organization is handled by the existing MSP (as a separate entity), then simply changing the dashboard admins would be do the trick 🙂 

[AlexL1]

Hi Mytestcase,

I hope your day is going well.

I would like to highlight a few very important points:

1) Dashboard organizations should always have at least two organization admins with full permissions. This is best practice in case one account is locked out or if access to that account's email address is lost.

Most importantly, make sure your Organization also has Admin accounts with Full privileges just in case, and not only the MSP. Therefore, request the current MSP to create Admins accounts for you and make sure that you can successfully login.

2) By policy, Cisco Meraki’s support team does not make dashboard configuration changes on behalf of the customer. Dashboard administrators must make their own configuration and account changes on the Meraki dashboard. Just as Cisco Meraki will not make any configuration changes, they can not make any adjustments to organization or network permissions; all changes to the dashboard administration must be made by an existing org admin on that dashboard account. Please refer to section 5.2 of our End Customer Agreement for details.

You (not Cisco) are solely responsible for maintaining administrative control over Your Dashboard account.

https://documentation.meraki.com/General_Administration/Managing_Dashboard_Access/Managing_Dashboard...

3) Has the current MSP created the current Organization, or you have given them only permissions to manage it?

• Manually Moving devices between Organizations - For organizations that are following the co-termination licensing model, this must be done manually.
  • https://documentation.meraki.com/General_Administration/Inventory_and_Devices/Moving_Devices_between...
• Per Device licensing:
  •  https://documentation.meraki.com/General_Administration/Licensing/Meraki_Per-Device_Licensing_Overvi...

• Organization Split Overview and FAQ:
  • https://documentation.meraki.com/General_Administration/Organizations_and_Networks/Organization_Spli...
  • https://documentation.meraki.com/General_Administration/Inventory_and_Devices/Moving_Devices_between...