As @BlakeRichardson said, I have seen similar situations where the device is not claimed in a network (but present in the organisation inventory). In this situation, the MR44 is not a part of a network and , as a result, cannot download any specific configuration. Alternatively, there could be an issue with dashboard communication. Please raise a support ticket and we can investigate it further for you. KB for detailed reference: https://documentation.meraki.com/MR/MR_Installation_Guides/MR44_Installation_Guide
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