Missing Clear Passcode Button


Missing Clear Passcode Button

Hi everyone,


As of the last couple of days, I seem to be missing the "Clear Passcode" button.  I only have option to "Lock Device", "Selective Wipe", "Erase Device", and "Unenroll Device".  I know the option was there on Monday but I'm not sure what happened.


Does anyone have an idea of what might be happening?

Thanks in advance.

6 Replies 6
Meraki Employee
Meraki Employee

Yes, I believe there's a known issue, open a support ticket so they can track it, for some dashboards I heard ALL of the buttons disappeared, while most others see all of the buttons like normal.  I've checked mine and see it's the same as you.  I was missing all of the mobile security buttons, and now I see they're back EXCEPT for clear passcode.  I'll ping Support as well, it's just a back-end tweak that's needed.


Awesome.  Thanks you!  I'll reach out to support.  Thanks again.

I think mine disappeared when the "Unenroll device" button appeared.  Didn't really think anything of it until I needed to unlock an iPad.  Got a ticket open now.

@JoesTechRoom @JustinE1  should be fixed now, confirm?


Yep, I can confirm that it is fixed.  Thanks for your help in replying and getting this resolved.  I appreciate it.



Yes, it is back. Thanks.

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