An iOS device with a MDM profile loaded on it has stopped functioning, The phone is still visible on the device page but shows 0 connectivity. The profile is non-removable from the device as I enabled the setting for staff to not be able to remove it.
I need to keep the information on the device so wiping it will not work.
I cannot send a command to try and reinstall the profile. The "Actions" section is blank.
Is there a way to remove the MDM profile from the device without wiping the device?