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Issue pushing app to managed device

PatCTaylor
Conversationalist

Issue pushing app to managed device

Hi, we're attempted to update/install an app to a managed device but are getting the follow error under the 'Activity Log' section:

Code: 1005
Domain: DeviceManagement.error

 

Error: Could not install app.
Error: Purchase Batch Failed

We're trying to see what happened, and how to fix this remotely as this device is currently in the field, and was working on deployment for installing and updating. 
4 REPLIES 4
BlakeRichardson
Kind of a big deal

Re: Issue pushing app to managed device

@PatCTaylor Have you recently pruchased this app? Have you been able to deploy this app on other devices?

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
PatCTaylor
Conversationalist

Re: Issue pushing app to managed device

Hey Blake,

This is happening with 3 free apps.
And yes, the app was deployed today to other devices, updated on some other devices from an older version (which is what we're doing here, updating these 3 free apps to the latest version), and we can even uninstall and reinstall on other devices (but not this device) 

Kurtis
Here to help

Re: Issue pushing app to managed device

I’m getting the same error code and for example WhatsApp is showing 50/50 licenses available, even though we have it installed on devices. I did a forced VPP sync and still no dice, verified the push certs etc are still within date and they have plenty of time left. At this point I cannot upgrade apps on phones that have apps installed and are out of date. What could be causing this?

tcm692
Conversationalist

Re: Issue pushing app to managed device

have you had any luck with this? I'm getting the same response with an app also.

 

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