Hello,    An iOS device with a MDM profile loaded on it has stopped functioning, The phone is still visible on the device page but shows 0 connectivity. The profile is non-removable from the device as I enabled the setting for staff to not be able to remove it.    I need to keep the information on the device so wiping it will not work.    I cannot send a command to try and reinstall the profile. The "Actions" section is blank.    Is there a way to remove the MDM profile from the device without wiping the device?  ... View more

Hello,   I am wondering if there is a way to share contacts for the employees in our company? right now i have currently created a google contact list and pushed it out thru Meraki but the personal contacts from each users are being saved and added to the list.  I have seem some reports of people using the Backpack Setup in Meraki but have not seen any instructions on how to set this up. I would have no problem pushing out a new file of some sorts every time we add a contact but our current list is turning into a mess with all these personal contacts being added in. Can anyone help me please? Thank you  ... View more

Hello,   a employee's management profile is unable to be removed. I have tried to remove device from mdm network. reformate device, but to save users info i have to reinstalled the backed up file which has the unremovable profile.  I was able to get the device back on meraki by doing a clean install no backup but again when installing backup it went back to no connection and says profile missing. when sending reinstall profile command it will not go thru.  i believe the profile on this phone has been removed by another admin in meraki and that is why it cannot be found. this device is in our DEP program and even when removing assigned profile and adding a new one in with removable as an option i cannot remove it.  you cannot install another profile when one is already on the device. i believe i have covered all the bases    please help lol      ... View more

Hello,   I am having trouble getting my created network to accept a static ip for a wireless cannon printer. I created this network without dhcp. I copied it from a previous one we set up for conference phones, which worked no problem with dhcp. I am able to connect to the network on the printer, status says connected but i am not able to ping the address I assigned.  Has anyone done this before?  ... View more

Hey,   we are trying to push out Trend Micro antivirus to our phones, we would like to have it auto sign in so there would be no configuration on the users side. We see there is a managed app config in the MDM profile settings but does anyone know how to set this up?  ... View more

Hello,   When pushing out our DEP profile we ran into a problem where one of our first employee's phone has been activation locked to a different management email. We do not know who it belong to but the phone does show up in our DEP, I have disabled the activation lock thru the meraki command and meraki confirms that it is successful but the activation lock is still there.... am I missing something? why can I not remove the activation lock. I have called apple but since it is still in our DEP they cannot remove the lock either.    My only option is to call our phone provider get them to remove the device from our DEP then get apple to remove the lock.   Can anyone help me out?  ... View more

Hello,   I have an iPad that I have removed from our MDM, on the iPad the management profile is still on there and I cannot remove it,    When I go to reenroll the device I cannot because there is another profile on the device.    The iPad is not in the DEP either.    How can I remove the profile?  ... View more

Hello,   How can I make it so employees cannot delete the MDM profile and wipe their phones. I see in privacy & lock there is allow activation lock and allow MDM lock. I have checked them but when testing on my phone I can still erase my phone and remove the management profile. On some devices profiles, In MDM commands there is Activation Lock with enable/clear activation lock then show bypass code. On other device profiles this does not show up.   There have been some employees leaving the company and whipping there phones without giving us their icloud password, bricking the phones until Apple unlocks them. This is a big inconvenience.        ... View more

Hello,   as our company continues to grow so does the amount of phones and contacts. We have just started to implement Meraki MDM on our phones. Is there a way to sync icloud and/or outlook contacts via meraki? Currently we are syncing contacts thru outlook and a plugin called codetwo but we are having issues when it comes to the email addresses in the iphone contacts list displaying correctly.    I see in MDM setting there is a setting for "contacts" but looks like it needs a host, username, password etc.    Thank you in advance    ... View more

Is there a way to enroll multiple phones into the MDM after they have been handed out to a employee?   ... View more

Does adding devices to the MDM require a licence or can you add unlimited amounts of end devices?  ... View more