Missing entity mappings in Meraki Service Graph Connector 1.5

[Steelneck]

Hi,

We have run into errors with the latest version of Meraki Service Graph Connector (1.5)

Both me, and a colleague of mine are running into issues with the 1.5 version which was released with support for Xanadu.

I have tried upgrading from an earlier version, and he has tried a clean install and we both get the same issues.

What we're encountering is that there appears to be missing references between fields in the robust transform map.

This leads to the import of data failing immediately without any actual write happening. This is one of the error messages from a failed import set:

java.lang.IllegalArgumentException: Invalid Entity class for field (name: location, sysid: 8d4ee2901b479610f5cf97d7b04bcb85)
at com.glide.robust_transform_engine.definition_provider.RteEntityBasedCoordinator.validateEntities(RteEntityBasedCoordinator.java:39)
at com.glide.robust_transform_engine.definition_provider.RteEntityBasedCoordinator.<init>(RteEntityBasedCoordinator.java:28)
at com.glide.robust_transform_engine.definition_provider.CmdbRobustTransformEngineDefinitionProvider.getRobustTransformEngineDefinition(CmdbRobustTransformEngineDefinitionProvider.java:99)
at com.glide.robust_transform_engine.RobustTransformEngineDefinitionLoader.getRobustTransformDefinition(RobustTransformEngineDefinitionLoader.java:42)
at com.glide.robust_transform_engine.RobustTransformEngine.getRTEDefinition(RobustTransformEngine.java:435)
at com.glide.robust_transform_engine.RobustTransformEngine.<init>(RobustTransformEngine.java:93)
at com.glide.robust_transform_engine.RobustTransformEngine$Builder.build(RobustTransformEngine.java:156)
at com.glide.db.impex.transformer.service.RobustImportSetProcessor.init(RobustImportSetProcessor.java:63)
at com.glide.db.impex.transformer.service.RobustImportSetProcessor.<init>(RobustImportSetProcessor.java:54)
at com.glide.system_import_set.ImportSetTransformerImpl.doRobustImportSetTransform(ImportSetTransformerImpl.java:164)
at com.glide.system_import_set.ImportSetTransformerImpl.transformAllMaps(ImportSetTransformerImpl.java:114)
at com.glide.system_import_set.ImportSetTransformer.transformAllMaps(ImportSetTransformer.java:91)
at com.snc.automation.ImportSetTransformerJob.runTransform(ImportSetTransformerJob.java:291)
at com.snc.automation.ImportSetTransformerJob.execute(ImportSetTransformerJob.java:103)
at com.glide.schedule.JobExecutor.lambda$executeJob$1(JobExecutor.java:195)
at com.snc.db.data_replicate.replicator.DataReplicationAdvisors.runInOriginatorContext(DataReplicationAdvisors.java:74)
at com.glide.schedule.JobExecutor.lambda$inDataReplicationContext$3(JobExecutor.java:225)
at com.glide.schedule.JobExecutor.executeJob(JobExecutor.java:198)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:178)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:168)
at com.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:609)
at com.glide.schedule_v2.SchedulerWorkerThread.lambda$process$2(SchedulerWorkerThread.java:402)
at com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35)
at com.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:402)
at com.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:178)

Anyone else run into this issue? Anyone got a solution?

[Ray1411]

I am running into the exact same issue when trying a clean install for Xanadu.

[Seth_Bright]

We have also been experience this issue after upgrading our Meraki-SG connector to 1.5 in our test/dev environment.

[SergeyT]

Having the same issue, updated on my DEV instance from 1.4.0 to 1.5.0 and getting these errors:

java.lang.IllegalArgumentException: Invalid Entity class for field (name: location, sysid: <removed sys id>)
at com.glide.robust_transform_engine.definition_provider.RteEntityBasedCoordinator.validateEntities(RteEntityBasedCoordinator.java:39)
at com.glide.robust_transform_engine.definition_provider.RteEntityBasedCoordinator.<init>(RteEntityBasedCoordinator.java:28)
at com.glide.robust_transform_engine.definition_provider.CmdbRobustTransformEngineDefinitionProvider.getRobustTransformEngineDefinition(CmdbRobustTransformEngineDefinitionProvider.java:99)
at com.glide.robust_transform_engine.RobustTransformEngineDefinitionLoader.getRobustTransformDefinition(RobustTransformEngineDefinitionLoader.java:42)
at com.glide.robust_transform_engine.RobustTransformEngine.getRTEDefinition(RobustTransformEngine.java:435)
at com.glide.robust_transform_engine.RobustTransformEngine.<init>(RobustTransformEngine.java:93)
at com.glide.robust_transform_engine.RobustTransformEngine$Builder.build(RobustTransformEngine.java:156)
at com.glide.db.impex.transformer.service.RobustImportSetProcessor.init(RobustImportSetProcessor.java:63)
at com.glide.db.impex.transformer.service.RobustImportSetProcessor.<init>(RobustImportSetProcessor.java:54)
at com.glide.system_import_set.ImportSetTransformerImpl.doRobustImportSetTransform(ImportSetTransformerImpl.java:164)
at com.glide.system_import_set.ImportSetTransformerImpl.transformAllMaps(ImportSetTransformerImpl.java:114)
at com.glide.system_import_set.ImportSetTransformer.transformAllMaps(ImportSetTransformer.java:91)
at com.snc.automation.ImportSetTransformerJob.runTransform(ImportSetTransformerJob.java:291)
at com.snc.automation.ImportSetTransformerJob.execute(ImportSetTransformerJob.java:103)
at com.glide.schedule.JobExecutor.lambda$executeJob$1(JobExecutor.java:194)
at com.glide.schedule.JobExecutor.executeJob(JobExecutor.java:197)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:177)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:167)
at com.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:577)
at com.glide.schedule_v2.SchedulerWorkerThread.lambda$process$2(SchedulerWorkerThread.java:396)
at com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35)
at com.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:396)
at com.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:172)

[JoeG1]

Same issue here after upgrading in PROD. Has anyone found a fix? We have also opened a call with ServiceNow.

[Jhansi]

Did you get any response from ServiceNow?

[SergeyT]

Hi, I also raised a ticket with SNOW, only automatic reply so far that they are looking into issue and will get back to me once they have anything.

[Jhansi]

Hi we are also facing the same issue. Did you get any resolution so far?

[SergeyT]

I checked my records with Empty Entity Mapping and they weren't changed since early January this year, and I did update version Yesterday, so I don't think this is the cause.

[SergeyT]

Here's an answer I got from SNOW support. As I expected SNOW support points to Meraki support:

I am marking this case as "Solution Proposed" with the below information.

Solution Proposed:
Please note that this is a 3rd party application, which is developed and supported by Meraki. 3rd party apps are out of scope for Technical Support as we only deal with OOTB integrations and break fixes.

We recommend you reach out to Meraki support for the issue you are facing currently.

Store link
https://store.servicenow.com/sn_appstore_store.do#!/store/application/dc27a74a80421010f8772cdfe9d5f8...

Support Contacts mentioned in above link,
Meraki Support
+1 4159376671

Kindly let me know in case of any queries.

[SergeyT]

I called Meraki support number indicated on connector page a few minutes and they told me that this is inappropriate channel for customers to reach out, and that ServiceNow team should reach out to Meraki team and work on the issue.

[Jhansi]

I have a Meraki support case open by my colleague. We are trying to follow up and see if they have any resolution. I will update here.