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Misanab
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Member since Feb 19, 2025
yesterday
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Tuesday
I'm having an issue whereby Meraki Devices marked as "Dormant" are not reflected as Dormant or In Stock in ServiceNow. Where can we identify in ServiceNow how to amend where the transform occurs and to which field it should transform to? As it stands we have thousands of Meraki records being imported into ServiceNow which are dormant as far as Meraki is concerned but being marked with an Install Status of Installed - indicating they are live when in fact they are not.
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Mar 14 2025
11:46 AM
Hello shwetap, I've followed the instructions in our Dev instance, completely uninstalled the SGC connector (1.5.0) including deleting all tables and data, then installed 1.5.1 and ran thru the configs and still I'm having issues, The test connection works but the Robust Transform fails..
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Feb 20 2025
9:54 AM
Further Update from ServiceNow Support, which really puts a wrench in all this. I'm told the older version of the Meraki SGC Connector (1.4) supports only Vancouver and Washington - NOT Xanadu. So anyone running Xanadu if they've already installed the 1.5 version cannot go back to the older version. Which is the case for us, So my platform architect will take a look at some of those potential fixes provided above to see if maybe he can get it to work with some tweaks, if so, I will most certainly update this thread for everyone's benefit. And Meraki support in speaking with them yesterday did acknowledge that the developers of this app are aware of the issues and are working towards a fix, when that fix might be available is a whole other question.. So I guess we'll see, right now for us, our Meraki Integration remains down and unusable.
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Feb 19 2025
12:20 PM
We too are actively having this issue and we've updated all our servicenow instances with this newer 1.5 version. In speaking with Meraki support today, they've indicated that they have no control over how ServiceNow presents the SGC Connector and the different versions that might be available, but that they (Meraki) have provided ServiceNow with all the versions and their corresponding related install files.. Separately I too had a ServiceNow ticket open which originally they did the default pass along and pointed us to Meraki Support, I've since escalated and challenged this indicating that although Meraki support and their developers are aware of the issues and are working to fixing the issues, we should at least have the ability to downgrade to a lower working version. So that the ServiceNow technician is taking back to his internal team to provide a fix or methodology for.
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