Meraki

shwetaP · ‎Apr 1 2025

Not present at the moment

shwetaP · ‎Mar 18 2025

I'm suspecting some missed configurations in the setup which can lead to the issue - Ensure that 1. "Execute Fix script" step is performed 2. Ensure that API Credentials are correct 3. organization IDs are passed 4. Affinity sync job is executed and validated properly

shwetaP · ‎Mar 12 2025

This issue is resolved with the v1.5.1 https://community.meraki.com/t5/Developers-APIs/Meraki-Robust-Transformer-having-issues-and-not-loading-data/m-p/266059/highlight/true#M12170

shwetaP · ‎Mar 12 2025

@SergeyT If you have made any changes to the entity mappings or robust transform you will get the above errors even after upgrading this connector. If any changes are made to these mappings, please uninstall and reinstall the connector. And ensure that you follow all the steps in the guided setup accurately after installing again.

shwetaP · ‎Mar 12 2025

The bug fix for Meraki ServiceNow Graph Connector has been released as v1.5.1. This update addresses specific issues encountered in version 1.5.0, including the "Invalid Entity class" and "Missing entity mappings" errors. To resolve these issues, we recommend that customers take the following actions: Upgrade the Meraki ServiceNow Graph Connector to version 1.5.1. Follow the instructions in the Setup Guide within the ServiceNow instance, specifically the step titled "Execute Fix Script." Please see the image below for details Making any changes to the entity mappings or robust transform will cause errors even after upgrading this connector. If any changes are made to these mappings, please uninstall and reinstall the connector. Ensure that you follow all the steps in the guided setup accurately after installing again.

shwetaP · ‎Nov 5 2024

Are you looking for error logs in the ServiceNow plugin? you can navigate to Debugging > Error logs some common reasons for 401 API errors in the plugin can happen if at least 1 org ID in the array of orgs you have passed is incorrect/does not have access. Try passing 1 org at a time to test this. Also, try deleting the API key & pasting it again in the plugin and then run.

shwetaP · ‎Oct 28 2024

Hi @ServiceNow_User since you mentioned you have upgraded the plugin, try deleting your API key and pasting it again in the ServiceNow plugin. Let us know if that resolved the issue!

shwetaP · ‎Aug 5 2024

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shwetaP · ‎Aug 5 2024

I would also recommend looking into Meraki Google sheets plugin - https://developer.cisco.com/docs/meraki-tools-google-sheets-add-on/introduction/#meraki-tools-for-google-sheets

shwetaP · ‎Aug 2 2024

We are writing to inform about a minor breaking change to dashboard API that could impact your consumption of a limited number of API operations. If you are not aware of these operations, or not actively testing these operations, then no action is necessary. What's changing We are removing the "networkId" query parameter from a limited number of API operations, listed here: • getOrganizationSummaryTopClientsByUsage • getOrganizationSummaryTopClientsManufacturersByUsage • getOrganizationSummaryTopAppliancesByUtilization • getOrganizationSummaryTopSwitchesByEnergyUsage • getOrganizationSummaryTopDevicesByUsage • getOrganizationSummaryTopDevicesModelsByUsage • getOrganizationSummaryTopSsidsByUsage • getOrganizationSummaryTopNetworksByStatus • getOrganizationClientsBandwidthUsageHistory Why We Are Making This Change To improve the accuracy and clarity of our API operations, we are removing the networkId query parameter from the aforementioned operations. This parameter was released before its development was finalized and has not been functional. Since it has never been operational, its removal should not affect any applications that may have been using it for testing purposes. We anticipate this change will have minimal to no impact. As always, please feel free to ask any questions here.

shwetaP · ‎Aug 2 2024

The records section in the API response is a list of nested dictionary which you have to parse to retrieve the keys you need. For example the structure of this API response is something like this - API response = { key:value, record:{ [ { key1:value1, key2:value2, etc.} ] } } In order to access the inner values of this nested dictionary you can do record = response['records'] print ('\n' + 'Here is what I found: ' + '\n') print("IP is ", record[0]['ip']) print("SwitchPort is ", record[0]['switchport']) print("Status is ", record[0]['status']) You can learn about nested dictionaries here

shwetaP · ‎Aug 1 2024

If you want just the MAC address of the client, you don't need to run the for loop printing all the response fields. Just do - print ('\n' + 'Here is what I found: ' + '\n') print ("mac is", response['mac'])

shwetaP · ‎Jan 18 2024

Hi @Akshay2 Refer to this developer guide for detailed setup - https://developer.cisco.com/meraki/build/servicenowgetting-started/

shwetaP · ‎Aug 29 2023

Hi Ariel, Make sure there are no IP restrictions configured or any policies blocking the servicenow instance for you. This is a common reason for this error when API key is verified but doesn't have access.

shwetaP · ‎Aug 14 2023

Hi @Adrian4, are you still seeing similar behavior? The issue should be resolved now but please do check on your side. Thanks

shwetaP · ‎Jun 9 2023

Thanks for reaching out to our support mailer Sergey. This issue was marked as resolved. For others who might be facing something similar, uninstalling/reinstalling the app resolved the issue.

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About shwetaP

shwetaP

Shweta Palande

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Important Notice Regarding Specific Meraki API Operations

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Re: Get Organization Clients Search Breakout "Records" Section

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Re: ServiceGraph Connector for Meraki: Utah Certified and more!

Re: Get Organization Clients Search Breakout "Records" Section

Re: [CONTEST] Women's Equality Day

Important Notice Regarding Specific Meraki API Operations

Re: Meraki Robust Transformer having issues and not loading data into CI ta...

Re: Python code - all client info into a csv file

Re: Get Organization Clients Search Breakout "Records" Section