New version 1.5.1 was announced, which explicitly says it will fix the issue, but it won't!    ... View more

Also, these two didn't exist in 1.4.0, I just compared to my prod instance ... View more

After applying this fix, I no longer see a java error, but it doesn't import anything, so it is still not working ... View more

I called Meraki support number indicated on connector page a few minutes and they told me that this is inappropriate channel for customers to reach out, and that ServiceNow team should reach out to Meraki team and work on the issue. ... View more

Here's an answer I got from SNOW support. As I expected SNOW support points to Meraki support: I am marking this case as "Solution Proposed" with the below information. Solution Proposed: Please note that this is a 3rd party application, which is developed and supported by Meraki. 3rd party apps are out of scope for Technical Support as we only deal with OOTB integrations and break fixes. We recommend you reach out to Meraki support for the issue you are facing currently. Store link https://store.servicenow.com/sn_appstore_store.do#!/store/application/dc27a74a80421010f8772cdfe9d5f855/1.4.0?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3Dmeraki&sl=sh Support Contacts mentioned in above link, Meraki Support +1 4159376671 Kindly let me know in case of any queries. ... View more

Hi, I also raised a ticket with SNOW, only automatic reply so far that they are looking into issue and will get back to me once they have anything. ... View more

I checked my records with Empty Entity Mapping and they weren't changed since early January this year, and I did update version Yesterday, so I don't think this is the cause. ... View more

Having the same issue, updated on my DEV instance from 1.4.0 to 1.5.0 and getting these errors: java.lang.IllegalArgumentException: Invalid Entity class for field (name: location, sysid: <removed sys id>) at com.glide.robust_transform_engine.definition_provider.RteEntityBasedCoordinator.validateEntities(RteEntityBasedCoordinator.java:39) at com.glide.robust_transform_engine.definition_provider.RteEntityBasedCoordinator.<init>(RteEntityBasedCoordinator.java:28) at com.glide.robust_transform_engine.definition_provider.CmdbRobustTransformEngineDefinitionProvider.getRobustTransformEngineDefinition(CmdbRobustTransformEngineDefinitionProvider.java:99) at com.glide.robust_transform_engine.RobustTransformEngineDefinitionLoader.getRobustTransformDefinition(RobustTransformEngineDefinitionLoader.java:42) at com.glide.robust_transform_engine.RobustTransformEngine.getRTEDefinition(RobustTransformEngine.java:435) at com.glide.robust_transform_engine.RobustTransformEngine.<init>(RobustTransformEngine.java:93) at com.glide.robust_transform_engine.RobustTransformEngine$Builder.build(RobustTransformEngine.java:156) at com.glide.db.impex.transformer.service.RobustImportSetProcessor.init(RobustImportSetProcessor.java:63) at com.glide.db.impex.transformer.service.RobustImportSetProcessor.<init>(RobustImportSetProcessor.java:54) at com.glide.system_import_set.ImportSetTransformerImpl.doRobustImportSetTransform(ImportSetTransformerImpl.java:164) at com.glide.system_import_set.ImportSetTransformerImpl.transformAllMaps(ImportSetTransformerImpl.java:114) at com.glide.system_import_set.ImportSetTransformer.transformAllMaps(ImportSetTransformer.java:91) at com.snc.automation.ImportSetTransformerJob.runTransform(ImportSetTransformerJob.java:291) at com.snc.automation.ImportSetTransformerJob.execute(ImportSetTransformerJob.java:103) at com.glide.schedule.JobExecutor.lambda$executeJob$1(JobExecutor.java:194) at com.glide.schedule.JobExecutor.executeJob(JobExecutor.java:197) at com.glide.schedule.JobExecutor.execute(JobExecutor.java:177) at com.glide.schedule.JobExecutor.execute(JobExecutor.java:167) at com.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:577) at com.glide.schedule_v2.SchedulerWorkerThread.lambda$process$2(SchedulerWorkerThread.java:396) at com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35) at com.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:396) at com.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:172) ... View more

Shweta, Thank you for your help, I also did uncheck "Retain data and tables" when was doing the uninstall. ... View more

After updating to 1.3.3 I started receiving this error: Error in MerakiGetOrganization - orgStream: java.lang.NullPointerException   Imports are no longer working, on a Meraki side I see that API key was used at the time of import, so it is not credentials issue. ... View more

I also waiting on this, need to revisit configuration, but cannot do so, getting incompatible error when attempt to update app ... View more