claimed device (verified with changelog) is missing from inventory - can't claim again

[realized]

a device i had claimed was not showing up in inventory.

i went through the changelog and can see that i claimed it.

note: it actually shows claimed/added two times - same date....for the serial number in question.

now i am going through inventory to find it and its not listed, when i try to claim it shows claimed....

How can i resolve this?

[ww]

Contact support.

[BlakeRichardson]

Is the device brand new or second hand?

[EJN]

It's two steps... first you claim, and then you add to network. Did you claim but forgot to add to network?