claimed device (verified with changelog) is missing from inventory - can't claim again

realized
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claimed device (verified with changelog) is missing from inventory - can't claim again

a device i had claimed was not showing up in inventory.

 

i went through the changelog and can see that i claimed it.

 

note: it actually shows claimed/added two times - same date....for the serial number in question.

 

now i am going through inventory to find it and its not listed, when i try to claim it shows claimed....

 

How can i resolve this?

 

 

 

3 REPLIES 3
ww
Kind of a big deal
Kind of a big deal

Contact support.

BlakeRichardson
Kind of a big deal
Kind of a big deal

Is the device brand new or second hand?

EJN
A model citizen

It's two steps... first you claim, and then you add to network. Did you claim but forgot to add to network?

Esteban J Nunez
School and Church
K-12 Education
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