Upgrading the license from Enterprise to Advanced Security

[FlyingFrames]

We purchased 3 year of enterprise licensing for MX devices, couple of months ago and now the customer wants an upgrade to Advanced Security. Is that feasible?

I see that 7 days is a valid time period for wrong license application.

I don't see an add-on, Advanced Security includes enterprise and then our existing enterprise licenses will be junk!

[BlakeRichardson]

You will need to get in touch with your Meraki account manager although given its been months and not days I am not sure if they could do anything. 

[Ryan_Miles]

https://documentation.meraki.com/General_Administration/Licensing/Meraki_MX_Security_and_SD-WAN_Lice...

[Inderdeep]

@FlyingFrames : Here you check what @Ryan_Miles provides

[DarrenOC]

Hi @FlyingFrames , it’ll be too late to RMA but if you email Meraki support and they’ll convert the license to the Adv Security one.  You will however see the license expiration date half.