Upgrading the license from Enterprise to Advanced Security

FlyingFrames
Building a reputation

Upgrading the license from Enterprise to Advanced Security

We purchased 3 year of enterprise licensing for MX devices, couple of months ago and now the customer wants an upgrade to Advanced Security. Is that feasible?

 

I see that 7 days is a valid time period for wrong license application.

 

I don't see an add-on, Advanced Security includes enterprise and then our existing enterprise licenses will be junk!

4 Replies 4
BlakeRichardson
Kind of a big deal
Kind of a big deal

You will need to get in touch with your Meraki account manager although given its been months and not days I am not sure if they could do anything. 

Ryan_Miles
Meraki Employee
Meraki Employee

https://documentation.meraki.com/General_Administration/Licensing/Meraki_MX_Security_and_SD-WAN_Lice...

Ryan / Meraki Solutions Engineer

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Inderdeep
Kind of a big deal
Kind of a big deal

@FlyingFrames : Here you check what @Ryan_Miles provides

Inderdeep_0-1634697781448.png

 

Regards/Inder
Cisco IT Blogs awarded in 2020 & 2021
www.thenetworkdna.com
DarrenOC
Kind of a big deal
Kind of a big deal

Hi @FlyingFrames , it’ll be too late to RMA but if you email Meraki support and they’ll convert the license to the Adv Security one.  You will however see the license expiration date half.

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
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