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Meraki Dashboard down?

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Meraki Dashboard down?

I wish Meraki had a status page (or maybe they do and I don't know it...)

 

Anyway, dashboard down for you guys too?  East coast USA here.

1 ACCEPTED SOLUTION

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Meraki Employee

Re: Meraki Dashboard down?

Meraki has completed maintenance to restore dashboard services. All dashboard functions are working normally. Thank you for your patience, the team is reviewing options for communicating service changes in the future.


Alex S | Cisco Meraki Product Management - Cloud

View solution in original post

11 REPLIES 11
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Building a reputation

Re: Meraki Dashboard down?

lpopejoy_0-1582208258921.png

 

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Head in the Cloud

Re: Meraki Dashboard down?

It's working flawlessly here (Shards 317 and 176, Central Europe).

 

Sounds like DNS resolution is not possible for your client. Local problem probably?

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New here

Re: Meraki Dashboard down?

It looks like they had saved a bad CNAME for account.meraki.com

Answers: account.meraki.com. 60 IN CNAME sdg327,

 

When it started working for me it was changed to this:

Answers: account.meraki.com. 60 IN CNAME dal223.meraki.com,

 

Kind of a big deal

Re: Meraki Dashboard down?


@vaughnhalsey wrote:

It looks like they had saved a bad CNAME for account.meraki.com

Answers: account.meraki.com. 60 IN CNAME sdg327,

 

When it started working for me it was changed to this:

Answers: account.meraki.com. 60 IN CNAME dal223.meraki.com,

 


That's not necessarily a bad record... But that is almost certainly a failover between datacentres. 

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New here

Re: Meraki Dashboard down?

The TTL was only 60 seconds so I'm sure they were implementing a manual change, and it lasted much longer than a fail-over should.  I suspect that they just forgot to use a FQDN on a temporary CNAME record, and the short name they used, sdg327, wasn't resolvable by anyone except if you were using one of their domain joined computers.

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Kind of a big deal

Re: Meraki Dashboard down?

A status page sounds like a good idea though, given Meraki is cloud based it should be able for users to determine quickly if there is a problem or not. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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Kind of a big deal

Re: Meraki Dashboard down?

I agree

Something like this 😃

https://worldofwarcraft.com/en-us/game/status/us
Nolan Herring | nolanwifi.com
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Conversationalist

Re: Meraki Dashboard down?

Yes https://account.meraki.com is having DNS issues like others have pointed out.  Mobile app also experiencing same issue.  Luckily I had a saved URL that goes direct to one of my networks which brought up an authentication page that did allow me in.

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Kind of a big deal
Kind of a big deal

Re: Meraki Dashboard down?

Our dashboards have been showing the below for four hours now:

Screenshot_20200221-154904_Chrome.jpg

 

Perhaps the IPv6 rollout is having a wobble...?

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Meraki Employee

Re: Meraki Dashboard down?

Meraki is aware of and actively working to correct the service degradation seen in our dashboard. During this period our engineers have been performing critical maintenance and some services related to account and organisation administration were unavailable. Meraki networking devices have been functional and configurable throughout this whole period. At this time our services are nearly fully restored and we will provide another update when this is complete.


Alex S | Cisco Meraki Product Management - Cloud
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Meraki Employee

Re: Meraki Dashboard down?

Meraki has completed maintenance to restore dashboard services. All dashboard functions are working normally. Thank you for your patience, the team is reviewing options for communicating service changes in the future.


Alex S | Cisco Meraki Product Management - Cloud

View solution in original post

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