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Meraki Dashboard down?

SOLVED
lpopejoy
Building a reputation

Meraki Dashboard down?

I wish Meraki had a status page (or maybe they do and I don't know it...)

 

Anyway, dashboard down for you guys too?  East coast USA here.

1 ACCEPTED SOLUTION

Accepted Solutions
AlexS
Meraki Employee

Re: Meraki Dashboard down?

Meraki has completed maintenance to restore dashboard services. All dashboard functions are working normally. Thank you for your patience, the team is reviewing options for communicating service changes in the future.


Alex S | Cisco Meraki Product Management - Cloud

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16 REPLIES 16
lpopejoy
Building a reputation

Re: Meraki Dashboard down?

lpopejoy_0-1582208258921.png

 

CptnCrnch
Kind of a big deal

Re: Meraki Dashboard down?

It's working flawlessly here (Shards 317 and 176, Central Europe).

 

Sounds like DNS resolution is not possible for your client. Local problem probably?

vaughnhalsey
Comes here often

Re: Meraki Dashboard down?

It looks like they had saved a bad CNAME for account.meraki.com

Answers: account.meraki.com. 60 IN CNAME sdg327,

 

When it started working for me it was changed to this:

Answers: account.meraki.com. 60 IN CNAME dal223.meraki.com,

 

mwill
Conversationalist

Re: Meraki Dashboard down?

Yes https://account.meraki.com is having DNS issues like others have pointed out.  Mobile app also experiencing same issue.  Luckily I had a saved URL that goes direct to one of my networks which brought up an authentication page that did allow me in.

jdsilva
Kind of a big deal

Re: Meraki Dashboard down?


@vaughnhalsey wrote:

It looks like they had saved a bad CNAME for account.meraki.com

Answers: account.meraki.com. 60 IN CNAME sdg327,

 

When it started working for me it was changed to this:

Answers: account.meraki.com. 60 IN CNAME dal223.meraki.com,

 


That's not necessarily a bad record... But that is almost certainly a failover between datacentres. 

vaughnhalsey
Comes here often

Re: Meraki Dashboard down?

The TTL was only 60 seconds so I'm sure they were implementing a manual change, and it lasted much longer than a fail-over should.  I suspect that they just forgot to use a FQDN on a temporary CNAME record, and the short name they used, sdg327, wasn't resolvable by anyone except if you were using one of their domain joined computers.

BlakeRichardson
Kind of a big deal

Re: Meraki Dashboard down?

A status page sounds like a good idea though, given Meraki is cloud based it should be able for users to determine quickly if there is a problem or not. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
NolanHerring
Kind of a big deal

Re: Meraki Dashboard down?

I agree

Something like this 😃

https://worldofwarcraft.com/en-us/game/status/us
Nolan Herring | nolanwifi.com
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cmr
Kind of a big deal
Kind of a big deal

Re: Meraki Dashboard down?

Our dashboards have been showing the below for four hours now:

Screenshot_20200221-154904_Chrome.jpg

 

Perhaps the IPv6 rollout is having a wobble...?

AlexS
Meraki Employee

Re: Meraki Dashboard down?

Meraki is aware of and actively working to correct the service degradation seen in our dashboard. During this period our engineers have been performing critical maintenance and some services related to account and organisation administration were unavailable. Meraki networking devices have been functional and configurable throughout this whole period. At this time our services are nearly fully restored and we will provide another update when this is complete.


Alex S | Cisco Meraki Product Management - Cloud
AlexS
Meraki Employee

Re: Meraki Dashboard down?

Meraki has completed maintenance to restore dashboard services. All dashboard functions are working normally. Thank you for your patience, the team is reviewing options for communicating service changes in the future.


Alex S | Cisco Meraki Product Management - Cloud

View solution in original post

Memphisslim
New here

Re: Meraki Dashboard down?

Our dashboard is loading a blank screen only? Doesn't seem like its fixed??

cmr
Kind of a big deal
Kind of a big deal

Re: Meraki Dashboard down?

Try Ctrl+F5 in the browser to force a complete refresh

Memphisslim
New here

Re: Meraki Dashboard down?

I've already done this. Its loading the side bar, but no details at all

Memphisslim_0-1613488431472.png

 

Memphisslim
New here

Re: Meraki Dashboard down?

Its Chrome, Cache hog! Had to use a different browser, thanks Chrome for sucking once more!

NolanHerring
Kind of a big deal

Re: Meraki Dashboard down?

I've been having that same Chrome issue the last few days as well. Gets old quick.

Nolan Herring | nolanwifi.com
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