Hey folks, I've been keep an eye here for a week or so; I just wanted to say that we hear you. 18.2 is bringing some tremendous improvements to most of our MX platforms, however, with your help, we are discovering unexpected behaviours that we need to rectify to get everyone to fully appreciate and experience the boost the MXs are getting.  Please bear with us as we iron all of this out! If you didn't have a good experience with Support, could you kindly DM me the case number so I can follow up internally?   Thank you so much for your patience and feedback! Giac ... View more

@Fabian1 , do you have any more details on what kind of problems you experienced? Do you have a case with Support?   Many thanks! Giac ... View more

Hey @ToddB , do you mind sending me a DM with the serial number of the unit? I'd like to get this checked out a bit more.   Many thanks! Giac ... View more

Hey CH,   We are doing some digging internally. Please keep an eye on the status page (status.meraki.net) as we might update everyone there if we track down anything major.   Bear with us as we scope this please!   Giac ... View more

Hey team, Just a quick post on the fly, I can confirm we are seeing this and looking into it with our developers as a matter of priority.  If you are hitting this, please do raise a case with Support so we can keep track and keep you updated.    I'd expect something pop up in the status page soon! Giac ... View more

Hey super community people,   I just wanted to acknowledge the messages here. I know it has been an ongoing request for a long time and with the new UI for Dashboard there's a lot of changes in the pipeline.  I'll make sure to flag this up internally again and continue to champion this request with our product management team.   Thank you for your continued patience, I know very well how important this is for you all! Giac ... View more

Hey folks,   Apologies for the lateness here, but this should be resolved as of the 12th of September.    If you are still seeing some weirdness, please do open a case with Support from Dashboard; preferably you'd want to attach a HAR capture from your browser and screenshot indicating the problem (similar to the above).   Many thanks! Giac ... View more

Superstar, thank you @TBHPTL . Yeah that matches what we spotted yesterday, and we got this under review.    Will keep you posted! Giac ... View more

Hey @TBHPTL ,    Could you elaborate please? 😅   Is that "Nope, we are still seeing the original problem" or "Nope, we can't raise a case with Support"?  If it's the first, could you send me a direct message with a link to the Dashboard please?   Many thanks! Giac ... View more

Hey awesome people, I can confirm that this should be resolved as of 2 days ago.    @Erisan , yes, I can also confirm we have received reports of the icons missing.  Could you raise a case with Support for tracking purposes? I think it is being investigated already, but it would be good to understand the impact.   Many thanks! Giac ... View more

Hey folks,   So, especially in a situation of congestion we prioritise getting traffic out of the door, so packet captures are one of the first things that suffer the consequences of prioritisation.    If we are trying to unravel whether there is a problem, we definitely need a capture on the other side of the port (from a client, or another switch, doesn't matter too much as long as it can do a capture) , and then we can compare it with what you are observing right now, as it could be just a cosmetic problem.   Pavan, we don't yet have a clear problem statement here, we would need the data to corroborate what you are observing before we can proceed to lab and investigate further in a Support case.  I'd recommend following the tips you got throughout the thread so far before we move on to the next steps!   Let us know how you get on! 😁 Giac ... View more

Hey folks!   Ooohhh, this is a fun one. Pavan, do you happen to have taken a packet capture on the receiving port upstream from port 2 and 3? I'd just like to confirm that this is not a capture problem ("cosmetic"), rather than the actual traffic not being forwarded.  This is basic switching behaviour here, if what you are observing is in fact happening, I'd expect a lot more problems.   Re the documentation, we would not be deviating from what the RFC demands in terms of handling any sort of BUM.   If you are still seeing the same behaviour with the upstream captures, I'd suggest to have a case open as well, so we can do a proper analysis.    Keep me posted! Giac ... View more

My heartiest congratulations @Alexs20 , @AaronS , @DarrenOC , @PhilipDAth , @alemabrahao , @KarstenI !   The stellar contributions each of you makes here, and how you make them, is why this Community is such a valuable place for everyone.    I'm happy I could help some of you throughout this month, and I'll take advantage of the spotlight to send a big THANK YOU to all the Meraki Support people that take the time to respond to questions here as well.   Merakifying it all, Giac ... View more

Hey again everyone,   Apologies for going back on my words here, but I just found out that we are still working on a fix for this one, as the previous one did not work as intended.   Please bear with us as we continue to follow up internally here. At this stage it continues to be a cosmetic problem.    If you have an urgent need to check the status, you can use the API call: /networks/{networkId}/devices  looking at the Broadcast flag being true or false depending on whether the SSID is broadcasting.  This can be paired with: /organizations/{organizationId}/devices?productTypes[]=wireless to retrieve all the access points.    Hope this helps for now, thank you for your continued patience! Giac ... View more

Hey folks,   Sorry to hear it's ongoing. Can I confirm that this is still exactly the same behaviour as yesterday? i.e. the tags are showing as not broadcasting although the SSIDs actually are?   @cmr I'm making some enquiries, bear with me!   Giac ... View more

Hey Jhay,   Unfortunately the factory reset will not do the trick here, as Philip mentioned underneath.    I'm afraid there's not going to be much you can do if the ISP didn't unclaim the units before giving them away, as these now count as second hand and will be subject to the caveats we documented here: https://documentation.meraki.com/General_Administration/Inventory_and_Devices/Cisco_Meraki_Devices_purchased_Second_Hand   Warranty is also non-transferable.   Hope this helps to at least provide some clarity! Giac   ... View more

Hey Kaul,    Sorry you were impacted by this one and thank you for reporting it.  I did a little bit of digging and I think I found the issue you are referencing; it seems to be a one-off event, rather than an ongoing situation.    Theoretically, should have been resolved as of several hours ago. If you are still seeing problems could you please follow up with the engineer on the case?    Many thanks! Giac ... View more

Hey everyone,   If you are following this thread, I just wanted to let you know that this should now be resolved.   Should you still seeing misbehaviours here, please do follow up with/in a case to Support.   Thank you for your patience here folks!    Have a fantastic day! Giac ... View more

Hey team,   Thank you for flagging this here as well. I can confirm, at this stage, that the operation of the tags remains correct, and it is just a cosmetic problem on how the tags look on Dashboard.    If you are seeing incorrect operations of the tags, please do raise a case with Support directly, as the issue may be different.    We are looking into it with our developers.   Many thanks! Giac ... View more

Hey @Joe360 and team,   A small clarification first: UNII-3 is not going away and will not be disabled in the UK.    My current understanding is that UNII-3 compatibility is still subject to certification for use in radio transmitters. Not all APs are certified to leverage UNII-3, and selecting the channels in that range on APs that are not certified was not intended as it would put you (and the device) out of regulatory compliance.    I would recommend to have a chat with your Sales rep, as they should have a little bit more insight on which models of the MR range can actually be used with UNII-3.    Hope this helps! Giac ... View more

Hey everyone,   Thank you so much for all your feedback on this thread. I appreciate the impact and everyone's input.    I unfortunately don't have much of an update to share on what has happened, but I'd like to share some guidance to move forward.  The first recommendation I have, is to leverage the sizing guide for design decisions. The document is built to guide the decision making process on which MX would be the best one for your networks and is the one that is kept most up to date.    The second recommendation is that there are a lot of commercial elements in this conversation; I think this should be a conversation that you expand on with your Account manager and their team, as they will be able to support you in navigating the decision making around the best product based on the needs of your network and customer. For customers with existing deployments, I would suggest to have both a Support case open and also discuss with your Account manager, so that we can all coordinate on the best approach. @Nick , I think you may already have a case open and there was a bit of confusion on it. Please do feel free to DM me the case number, I'd like to see if I can assist steer it back in the right direction.    @Justin_Blignaut , I hear you. At times, Support does not effectively have any other way to guide you forward when the data indicates that the device is reaching its maximum capacity, so the only recommendation that can be offered is to buy a bigger MX; I know that it can be quite frustrating and I'll take the feedback back internally to hopefully improve the process for this type of scenario.    Thank you everyone. Giac     ... View more

Hey @Nick ,  I'm truly sorry to hear about the impact here. 😞 I am having some conversations internally to try and find out more, but I wanted to give you all a speedy response, as I understand this had been going on for a while.    Please bear with me whilst I get some more input, as I would prefer for you to have solid answers rather than just my opinion.    Thank you for your patience here!   Giac     ... View more

Hey team,   I'll keep this short and sweet: the expected throughput is around 500Mbps.    I have asked the incorrect documentation to be updated.    Please accept my apologies for the confusion, and thank you for bringing this to my attention! Giac ... View more