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Aug 6 2021
1:05 AM
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Hi to everyone, First of all, thanks for implementing the solution, our WFO workers are now able to connect through the customer's VPN with Meraki authentication. But we have lost more than half a day of work due to this problem. We are a company with very tight deadlines, so this kind of problem preventing our employees from working without an estimated delivery time is very frustrating. This has had a direct impact on deliveries to our customers. In order to maintain confidence in your services and products as Meraki customers, and as @SanketKosrabe has posted here, we request the following: Adequate information from RCA regarding the root cause of this outage, the fix that has been applied. A status page as other Cisco services already have, as other Meraki customers have already requested. A proper style indicator (RED in color) in the control panel with a link to the requested Meraki status page, when a future problem appears (hopefully not). We have already posted this in our internal case 06842076
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