Meraki

KathleenJ · ‎Aug 1 2024

What do you mean by fail? If you go to Security and SD-WAN>Applicance Status, you can see your historical device data. On the SD-WAN & traffic shaping page, you can set up a ping to google to assist with monitoring.

KathleenJ · ‎Jul 30 2024

You need to contact support for help but without access to the account or hopefully a backup account there is not much you can do. To move the devices to the new account, they must be deregistered on the dashboard. Your best bet might be to work with your IT team to gain access to the email attached to the account, do a password reset and then add a new administrator and remove the old account.

KathleenJ · ‎Jul 26 2024

You've gotten some great suggestions. If upgrading your firmware or doing a factory reset does not resolve your issue then I would contact support. Here is a KB on how to reach out to support. Good luck. Contact Support

KathleenJ · ‎Jul 17 2024

Try a new fiber cable and try cleaning the optics on the transceivers. In my experience, CRC's are either a bad cable, dirty optics or if this doesn't resolve the issue a bad transciever.

KathleenJ · ‎Jul 2 2024

Hi please follow this KB for the API key information. Cisco Meraki Dashboard API

KathleenJ · ‎Jul 1 2024

Is there a path for vlan 3126 to reach the internet? If the Meraki can't get to the internet it will try a different path which is what you are seeing.

KathleenJ · ‎Jun 28 2024

No resetting will not help at all. The device needs to be unclaimed from the organization that it was purchased from (support will not unclaim a device). After it is unclaimed you will need to create a dashboard account and obtain a license in order for the device to work. Your best bet might be to return the unit and get your money back.

KathleenJ · ‎Jun 20 2024

There is also a new Cisco Press book out for Meraki, "Cisco Meraki Fundamentals" that you may find valuable.

KathleenJ · ‎May 31 2024

If you haven't already picked up the book Cisco Meraki Fundamentals: Cloud-Managed Operations you may want to consider getting this to complement your equipment.

KathleenJ · ‎May 20 2024

The email was deprecated a month or two back.

KathleenJ · ‎May 17 2024

support@meraki.com was deprecated a month or two ago. It's very recent.

KathleenJ · ‎May 14 2024

WW gave you the correct advice. If you bought it new reach out to either your reseller or Meraki support. If it was purchased second hand you need to contact the seller and ask them to unclaim the item from their dashboard. Here is a KB that provides information on unclaiming the device.

KathleenJ · ‎Apr 29 2024

Hi, I'm not sure how to script this but I assume that you have dashboard access. If you go to the dashboard and click on the question mark in the top right hand corner, then go to "Firewall Info" you can see all of the ports that are being used. Kathleen

KathleenJ · ‎Apr 23 2024

Hi there isn't a difference between those two model numbers as was pointed out by Ryan. Here is a link to the MS350 Product Overview page. You will find the specs and features for the different products in the line.

KathleenJ · ‎Apr 22 2024

A new book was just release for Meraki which might help, I'm honestly not sure since I just now ordered a copy of the book. Best of luck with your exam. The book by Cisco Press is "Cisco Meraki Fundamentals: Cloud-Managed Operations

KathleenJ · ‎Feb 20 2024

Hi, you didn't say which camera model you are recording or how long in the past you are trying to export. If it is the immediate past then you need to wait a minute or two for everything to catch up. The exception I have found is with y MV2 which has cloud archive and then I need to wait about 5 minutes to do the export.

KathleenJ · ‎Nov 2 2023

Philip has some fantastic suggestions.

KathleenJ · ‎Oct 30 2023

I verified that the sender was a Meraki employee in the inside sales department.

KathleenJ · ‎Oct 27 2023

I just sent you a direct message. If you can please send me the AM name I can look them up for you Kathleen

KathleenJ · ‎Oct 23 2023

Hi, I would contact support so they can do live troubleshooting while the tablet is in this state. If you go to your dashboard on the top right-hand corner there is a "?" and you can click on this for support contact information. Kathleen

KathleenJ · ‎Sep 21 2023

Hi, On the bottom right-hand corner of your dashboard, there is a button called "Make a Wish". Please use this feature to give feedback to the developers with what you feel is missing from the client's details. Kathleen

KathleenJ · ‎Sep 20 2023

Hi, Please take a look at this KB on Clients Useage. I think this will help you find the data you are looking for. Kathleen

KathleenJ · ‎Sep 13 2023

Hi, yes you can setup the MX68 without a license and there is a 30-day grace period for the license. If the hardware has arrived you should also be able to claim your license using the order number. The KB is for free trials but instead of the free trial order number use your actual order number to claim the equipment. https://documentation.meraki.com/Getting_Started_with_Meraki/Getting_Started_Resources/Meraki_Free_Trials#Use_the_Organization_.3E_Inventory_page

KathleenJ · ‎Aug 31 2023

Hi, You can connect to either a switch or the MX. One thing to be aware of is depending on the model of MR you are connecting you may need to also use a PoE injector for power.

KathleenJ · ‎Aug 30 2023

Hi Jhay015, As others have stated, if the MR is still registered to previous owners on the Meraki dashboard you will not be able to use the device. If you can't reach the previous owner to unregister the device from their dashboard then honestly the only thing you can do is e-waste the unit. Meraki is a fantastic product and my only other suggestion is to reach out to a Cisco reseller and purchase a new MR.

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