This really sounds like an upstream firewall issue. Here is a link to the KB to find out what ports need to be opened for the MR for the firewall. So go to the "?" in the upper right-hand corner of dashboard and select Firewall Information. Take a screenshot of this page and send it to the team that manages the firewall and ask them to open the relevant ports for the IP addresses that are listed. The other option is that you can open a support case and have them look at your dashboard config to see if they spot anything that seems off.  ... View more

Let's start with the dashboard, what color does the AP show in dashboard? How long has the MR been in the state of not coming up? It's possible that it was doing firmware updates. Can your customer ping the device? Have you verified the ports that the MR needs by going to the "?" in the upper right-hand corner and verifying the inbound/outbound ports are available that are needed for the MR? In your post it says all the ports are open but it doesn't hurt to double check. Worst case scenario call and speak with someone in support and they can take a look at the dashboard.  ... View more

Good job swapping the cables/optics. They normally cause a lot of CRC issues, but not outages like you are seeing. As was asked is it just the port or the entire switch? If you know the times maybe run a packet capture before it goes down to see what kind of traffic is coming in. Also if it is just a single port going down try plugging into another port.  ... View more

What do you mean by fail? If you go to Security and SD-WAN>Applicance Status, you can see your historical device data. On the SD-WAN & traffic shaping page, you can set up a ping to google to assist with monitoring. ... View more

You need to contact support for help but without access to the account or hopefully a backup account there is not much you can do. To move the devices to the new account, they must be deregistered on the dashboard. Your best bet might be to work with your IT team to gain access to the email attached to the account, do a password reset and then add a new administrator and remove the old account. ... View more

You've gotten some great suggestions. If upgrading your firmware or doing a factory reset does not resolve your issue then I would contact support. Here is a KB on how to reach out to support. Good luck. Contact Support  ... View more

Try a new fiber cable and try cleaning the optics on the transceivers. In my experience, CRC's are either a bad cable, dirty optics or if this doesn't resolve the issue a bad transciever.  ... View more

Is there a path for vlan 3126 to reach the internet? If the Meraki can't get to the internet it will try a different path which is what you are seeing. ... View more

No resetting will not help at all. The device needs to be unclaimed from the organization that it was purchased from (support will not unclaim a device). After it is unclaimed you will need to create a dashboard account and obtain a license in order for the device to work. Your best bet might be to return the unit and get your money back. ... View more

There is also a new Cisco Press book out for Meraki, "Cisco Meraki Fundamentals" that you may find valuable. ... View more

If you haven't already picked up the book Cisco Meraki Fundamentals: Cloud-Managed Operations you may want to consider getting this to complement your equipment.  ... View more

The email was deprecated a month or two back. ... View more

support@meraki.com was deprecated a month or two ago. It's very recent.  ... View more

WW gave you the correct advice. If you bought it new reach out to either your reseller or Meraki support. If it was purchased second hand you need to contact the seller and ask them to unclaim the item from their dashboard.    Here is a KB that provides information on unclaiming the device.  ... View more

Hi, I'm not sure how to script this but I assume that you have dashboard access. If you go to the dashboard and click on the question mark in the top right hand corner, then go to "Firewall Info" you can see all of the ports that are being used.   Kathleen ... View more

Hi there isn't a difference between those two model numbers as was pointed out by Ryan. Here is a link to the MS350 Product Overview page. You will find the specs and features for the different products in the line. ... View more

A new book was just release for Meraki which might help, I'm honestly not sure since I just now ordered a copy of the book. Best of luck with your exam. The book by Cisco Press is "Cisco Meraki Fundamentals: Cloud-Managed Operations     ... View more

Hi, you didn't say which camera model you are recording or how long in the past you are trying to export. If it is the immediate past then you need to wait a minute or two for everything to catch up. The exception I have found is with y MV2 which has cloud archive and then I need to wait about 5 minutes to do the export. ... View more

Philip has some fantastic suggestions.  ... View more

I verified that the sender was a Meraki employee in the inside sales department. ... View more

I just sent you a direct message. If you can please send me the AM name I can look them up for you   Kathleen ... View more

Hi, I would contact support so they can do live troubleshooting while the tablet is in this state. If you go to your dashboard on the top right-hand corner there is a "?" and you can click on this for support contact information.   Kathleen ... View more

Hi,    On the bottom right-hand corner of your dashboard, there is a button called "Make a Wish". Please use this feature to give feedback to the developers with what you feel is missing from the client's details.   Kathleen ... View more

Hi,   Please take a look at this KB on Clients Useage. I think this will help you find the data you are looking for.   Kathleen ... View more