Right now I'm on with support troubleshooting and I was wondering what kind of sync times other people are seeing for ASM/ABM.   Trying to sync 4439 users and we are over 30 minutes right now.   If other people who use ASM/ABM could try a sync I would be interested to see what kind of performance they see and for how many users.     ... View more

@Kevin_C  Before the features are released would be nice, it's really quite painful to have a feature released and then have no clue what was changed or how to control it. ... View more

@Kevin_C So to make sure I understand correctly, if I uncheck the box then this annoying new "feature" of iPads being locked to the district DEP account will go away on a reset and students will no longer be able to activation lock iPads when logging in? ... View more

@BrianBuchanan    It's very strange, I have tested it multiple times and from everything I can tell the activation lock is added after the iPad is reset. I really don't mind the functionality but I wish Meraki would give us some form of control over how it is applied. ... View more

@LJFerd Still nothing new, last I knew Meraki is "researching" the cause. I just wish we'd get some kind of answer as it's adding a new layer of complexity that wasn't needed. ... View more

@EncinitasMatt Most likely it is my fault, but you would think that Meraki would give us some control over how it functions.     ... View more

You may want to check the DEP settings then. If you aren't adding a prefix to your users when you create Apple IDs you want to make sure you aren't stripping anything off of them.   ... View more

One caveat of using Apple Classroom for Mac is that you must deploy the profile on a per user basis rather than per device like with iPads. I experimented with this when Apple Classroom for Mac was first introduced and this ability was not well known but I believe Meraki has addressed this issue. I haven't tried getting it to deploy to a MacBook though. ... View more

Yes, this is an ongoing issue that Meraki and Apple are troubleshooting. I have another thread where I have outlined what I have figured out so far with this issue.   https://community.meraki.com/t5/Endpoint-Management-Systems/Activation-Locked-iPads/td-p/37600/jump-to/first-unread-message ... View more

@JanNovak Mine looks the same but when I look at owners it shows the correct names.    What do you see when you look at owners?    All changes in groups need to be made in ASM to import into Meraki, you cannot change groups within Meraki if you are importing the groups from ASM. ... View more

@EncinitasMatt Okay good to know I'm not going crazy and it's something only affecting us here.  I appreciate that they have added it but without some level of control and how it is applied it's a worthless headache of a feature.   Yeah a summer reset will be brutal if we have to go through and clear activation locks on all iPads for no good reason. ... View more

The issue is almost like this feature that I asked about got implemented without any way to control it within in Meraki.   https://community.meraki.com/t5/Endpoint-Management-Systems/Device-Based-Activation-Locks/m-p/21893 ... View more

It's also interesting that Meraki announced this new "feature" right as this all popped up too.   New Dashboard Features   Activation Lock Cloud Bypass Enabled February 12, 2019 Systems Manager networks Activation lock cloud bypass is now enabled on supervised Apple devices enrolled via DEP. When activation lock is activated, Systems Manager attempts to store the latest device activation lock bypass code (stored locally on the device) and cloud activation lock bypass code (stored in Apple's cloud) for each device. To see both codes, go to MDM Commands > Mobile Security on the details page of a target device and click on Show bypass code. If you click Disable activation lock, Systems Manager will attempt to disable the device's activation lock using both of the available codes. If either works, the Dashboard will display "Activation lock disabled!" If the command fails to execute with both of the saved codes, the Dashboard will show alerts and errors received for each individual code. Switch to one of your applicable networks to check it out:  ... View more

@pstokes I had the same issue with 11.0.2, it would take all commands but the clear lost mode command. I brought this up to Apple which confirmed it was a bug that it could not process the command.   @jomaule I know that when I lock up the iPads, teachers and students usually turn the device off to get it to stop pinging. Once the device is turned off, until the password is cleared wifi does not reconnect automatically on iPads, I have asked Apple to fix this but we'll see. I've never understood why an iPad has to be unlocked after a power-cycle to re-enable WiFi.   As for the cable combo, it's know around here as the FrankenCable but every library in our district has one and we have taught the librarians to plug in the iPad so we can send the clear lost mode command.   One thing about using this is you need to make sure Enable USB Restricted Mode is disabled in your settings or you will be able to use the FrankenCable.   ... View more

@jomaule I usually have no issue getting them back out of lost mode unless it is one of two things, either the iPad has been powered off/restarted so wireless is not connect or there is a buggy iOS which will not accept the clear lost mode command.   There is an option to connect an iPad via a wired connection using Lightning to USB 3 Camera Adapter and Apple USB Ethernet Adapter. This works probably 75% of the time.   https://www.apple.com/au/shop/product/MK0W2AM/A/lightning-to-usb-3-camera-adapter https://www.apple.com/shop/product/MC704LL/A/apple-usb-ethernet-adapter   ... View more

@pstokes You should be able to reset the device through iTunes.   https://support.apple.com/en-us/HT201252 ... View more

@Jingernut I don't even believe you can set a default homepage for Safari through Apple Configurator 2 to import into Meraki to push out.  ... View more

@Kelvin I would double check with in organization - MDM settings and confirm that the Apple VPP accounts are there with the correct location where the apps are purchased for is listed. Also are you on the free or paid version of Meraki? ... View more

@pstokes Unfortunately, that was one of the versions of iOS that would not clear lost mode. I had several at 11.0.2 and the only way to get them working again was to reset the device. I verified the issue and reported it to Apple at the time and Apple confirmed an issue with that iOS.      ... View more

@pstokes I know that sometimes if devices are not on the current iOS that this process breaks. What iOS version is this device using? ... View more

So I had this happen over the summer as we did a full iPad refresh. We had several paid for apps that did not release licenses correctly when the old iPads were dropped from DEP and Meraki. No matter how many times I forced a VPP sync between Meraki and Apple it would not drop the licenses from the old iPads.   In order to fix this a "reset" our licenses, Meraki support advised adding the apps we were having issues with to another network. I used the Apple Device Enrollment Program network, as that is our default dumping ground for new devices before they are moved into an individual location. I imported all of our apps and set them to auto-install and device based pushes. This did the trick and reset the licenses but doesn't explain why when a device is dropped from DEP and Meraki the license didn't auto-release. ... View more

One thing I have noticed is that if there is a passcode on the device then that must be entered for the update to occur. If there is no passcode on the device when you send the command it will update automatically. ... View more

@MikeMandalorian I saw that myself the other day. I just question how often it updates. With Meraki APs and devices that are managed by Meraki. I would sure love to see the iPad's connections throughout the day and see which APs the device is connecting to see if anything unexpected is occurring throughout the day. ... View more