About pratikvyas

pratikvyas

Resolved. Our Engineering team has confirmed that the issue has been resolved. We are seeing devices fetching configs automatically. We appreciate your patience. Thank You and Kind Regards, Meraki Team

pratikvyas

Meraki is aware of an ongoing issue with nodes not being able to fetch configuration automatically, Engineering team is actively working on the said issue and trying to resolve it with priority. Please subscribe to this post for updates. Regards, Meraki Team

pratikvyas · ‎03-22-2022

Hello Everyone, We are aware of Meraki nodes reporting issues with dashboard connectivity within the EU region. If you have nodes losing connectivity to Dashboard and if your dashboard organization is hosted in Europe then it's most likely related to this. You can verify by scrolling to the bottom of the page and it would say which region your organization is hosted in. End-user traffic should not be impacted by this. It has been marked as Sev 1 internally and we are working on addressing it with the highest priority. Please follow this thread for updates. Updates will be provided below as a new comment to keep you updated. Thank you for your patience.

pratikvyas · ‎02-16-2022

Closing this one out as Dev team has confirmed that it has been addressed fully.

pratikvyas · ‎02-15-2022

Looks like things are working as expected now and we have positive reports from customers too. Stay tuned for more updates if it isn't working for you yet.

pratikvyas · ‎02-15-2022

Hello, Meraki is aware of an ongoing issue with adding/removing devices from the networks. The Dev Team has been engaged and the issue is being worked on with the highest priority. Please subscribe to this post for updates. Regards, Meraki

pratikvyas · ‎01-19-2022

We have confirmation that the above-mentioned issues have been addressed and fully resolved. Thank you for your patience through this incident. Regards, Pratik Meraki Team

pratikvyas · ‎01-19-2022

We have further reports of some dashboard pages not loading with the "View failed to load" message.

pratikvyas · ‎01-19-2022

We have reports of issues with user creation/updates (password reset, SAML), moving nodes between networks, and devices unable to check-ins for newly created networks. Meraki is working on it with the highest priority to resolve it. Please subscribe to this post for updates.

pratikvyas · ‎01-10-2022

Hello, We have been advised that the issue with Switch ports and the summary page has been resolved. Please reach out to Meraki Support if you have any further reports. Regards, Meraki Team

pratikvyas · ‎12-08-2021

Hi @PhilipDAth, Yeah, we had some reports of that and it has been resolved since. I don't have enough information to validate that outage to be related to the AWS one, however, a case with Meraki Support would help you get some further clarification if you prefer. Regards,

pratikvyas · ‎12-07-2021

Meraki Dev team has confirmed that the issue has been resolved. We have tested some of the functionalities that were failing earlier and things are looking positive. Please work with Meraki Support if you have any further issues from here on with Dashboard. Regards, Meraki

pratikvyas · ‎12-07-2021

Meraki Dev team is aware of issues with the Dashboard with devices that are not checking in(new or when moving between networks) & password reset requests are failing. So if you are experiencing any of the above-mentioned issues or some other task on Dashboard is failing then it is most likely going to be related to the outage. It is being worked on with the highest priority and we will keep this post up to date with the latest so stay tuned. Regards, Meraki

pratikvyas · ‎10-06-2021

Hello, Thank you for your patience while we were working on this. A fix has been deployed and we can see devices can be added, removed, and moved successfully between the networks within Meraki Dashboard. Please give it few hours if it doesn't work initially as it can take some time for the fix to roll out across all our cloud servers. If the issue persists after few hours, please reach out to Meraki Support. Regards, Meraki Team

pratikvyas · ‎10-06-2021

Hello, Thank you for your patience while we are working on this. Our Engineering team has identified the cause and is actively working on mitigation. Regards, Meraki Team

pratikvyas · ‎10-06-2021

Meraki is aware of the issue with adding, removing, and moving devices between networks. It is being worked on with the highest priority, more updates will be provided here as they become available. Apologies for the inconvenience. Regards, Meraki Team

pratikvyas · ‎07-28-2021

Hi All, The issue has been resolved by our Dev Team. The nodes should be happy with their configs now. If you still see it not updating the config, please try to make minor changes (eg. name of the AP) as that would initiate a config change forcing the node to update. If it's still doesn't work you can follow the normal process and reach out to Meraki Support after you have ruled out any upstream issues. Regards,

pratikvyas · ‎07-28-2021

Hi @DaveG , I can confirm that the issue described in this post does not affect MX. I would recommend you reach out to Meraki Support and they should be able to assist with it. Regards,

pratikvyas · ‎07-28-2021

Hi All, Please be advised that Meraki is aware of ongoing issues with MR nodes unable to fetch config on the dashboard. Our Dev Team is working on it with high priority. End-user should not be affected, it only affects device trying to fetch configuration. It also affects new devices trying to check in to Meraki Dashboard. We will update this post as soon as we have more updates. Regards,

pratikvyas · ‎03-08-2021

Hello, Thank you for your patience while we were working on this. A fix has been deployed and we can see devices are now registering successfully within Meraki Dashboard. If there are devices that do not show online in the next hour or so, please verify that there are no upstream issues that would prevent Meraki devices from registering with Meraki Dashboard. If the issue persists after those checks, please reach out to Meraki Support.

pratikvyas · ‎03-08-2021

Hello, Meraki Dashboard is currently experiencing an issue with newly added devices, devices that has been offline for too long or just moving a device from one network to another are not able to register and be online within Meraki Dashboard. It is being treated with the highest priority and our Dev team is already on it. Please check this post for updates as they will be posted here as they become available. This is not affecting any devices that are already registered and online within Meraki Dashboard. Thank you for your patience while we get this resolved.

pratikvyas · ‎08-27-2020

Further on this one, it seems that the file disposition has been fixed and is being categorized correctly now.

pratikvyas · ‎08-17-2020

It seems that the Cisco AMP engine has categorized that file as malicious. If you think that's not the case, it's highly recommended that you reach out to Meraki Support with all the relevant information so they can work it out internally. This way we can make sure that the file is categorized correctly. For the Xbox trying to download while it is off, it's probably some sort of sleep setting on the device.

pratikvyas · ‎06-09-2020

Fix has been applied. It would take some time for the fix to take effect across all organizations within the Meraki Dashboard.

pratikvyas · ‎06-09-2020

Meraki is aware of the issue with the page not loading for nodes(MR, MS & MV), this only affects the out of band management of the nodes from the Dashboard. Based on the information available, there should not be any impact on end-user traffic. A fix should be in place shortly, this post would be updated after the fix has been rolled out. We appreciate your patience with this.

pratikvyas

Community Record

Badges

Re: Nodes unable to fetch config automatically

Nodes unable to fetch config automatically(Resolved)

Dashboard connectivity in Europe region

Re: Adding/Removing devices from networks

Re: Adding/Removing devices from networks

Adding/Removing devices from networks

Re: Meraki Dashboard Issue

Re: Meraki Dashboard Issue

Meraki Dashboard Issue

Re: Today Dashboard trouble

Re: Dashboard Issues

Re: Dashboard Issues

Dashboard Issues

Re: Dashboard Issue with Adding, Removing and moving devices between networ...

Re: Dashboard Issue with Adding, Removing and moving devices between networ...

Dashboard Issue with Adding, Removing and moving devices between networks

Re: Issue with MR fetching Config

Re: Issue with MR fetching Config

Issue with MR fetching Config

Re: Meraki Dashboard - New Devices not registering

Meraki Dashboard - New Devices not registering

Re: Malware download alert from equipment switched off

Re: Malware download alert from equipment switched off

Re: Switch Management page not loading

Re: Switch Management page not loading

Re: Today Dashboard trouble

Re: Dashboard Issue with Adding, Removing and moving devices between networ...

Re: Issue with MR fetching Config

Re: Meraki Dashboard - New Devices not registering

Re: Malware download alert from equipment switched off

Re: Switch Management page not loading

Dashboard connectivity in Europe region

Meraki Dashboard Issue

Re: Meraki Dashboard Issue

Nodes unable to fetch config automatically(Resolved)

Adding/Removing devices from networks