Will try it on an iPad/iPhone, but the current device is a MacBook, there is no supervised mode ... View more

Yes, but I need to know what time is used where SM says, "OK I give up this device is offline"   If I'm forcing a device 5 times to check in and there is no response, but SM says it's online "now" there must be a trigger of time when SM "switches" the device as offline. In this case it took 45 min and this is a very long period. ... View more

We did it about 5 times and got everytime a "now" in agent last online. But after 45 min SM showed the status as shown in the image. The only way I could assume the device as offline is, because the actions sent to the device where hold on pending.   ... View more

On Systems Manager - Devices - Overview you should be able to see the exact number. I would have assume that activating the column Managed? in the Dashboard would be able to show these devices, but this "Managed" seems not to refer to the "Management profile has been removed from device"   ... View more

Have you checked back to the DEP settings? The option is available a while, just noticed it my self a few weeks ago   ... View more

I can now access again the case details, but have another bug.   I can't upload any Files when accessing the cases with Safari on macOS   Safari 12.1 (14607.1.40.1.4) macOS 10.14.4 (18E226)   Anyone else experiencing the same issue?   On Firefox uploading Files works fine, haven't tested yet with Chrome. ... View more

The only thing I can think why this happens, is where Apple or the Developer isn't "signing" the old version anymore. ... View more

The app hasn't seen an update since 2 years according to the App Store.   One thing I would like to see in an update is TouchID/FaceID support ... View more

Thanks @QBallDS, took a while since the login screen appeared, but it works fine. Well done ... View more

Thank you all @meraki_   https://documentation.meraki.com/SM/Profiles_and_Settings/Variables_in_Custom_Apple_Profiles_with_Systems_Manager# ... View more

I tried the DND with Apple TVs.   When pushing OS updates through Devices dashboard, you can see a scheduled OS update message when viewing the device logs. When entering the client and clicking on Install OS update, the device installs the update, doesn't matter if there is a DND policy.   Will take some time to test it in detail on iOS devices. ... View more

@Justin1104 wrote: Moved MDM and seemed to cure the missing App issue, Nightmare.   Best one now is have an ipad in single app mode that's lost wifi settings and no home button as new iPad.     Oh the joys      Justin Reset it through DFU Mode ... View more

I'll hang in here, struggling also with some problems above and some more.   We have troubles where users get the pop up to buy an app in the App store which is a paid app and there are exactly the amount of licenses available for the scoped devices. Some users got the app installed successfully some didn't even got it installed and some are getting this message and another some got it "installed" with 20KB app size.   Opened also a support case ... View more

I fully agree with Apple's privacy concerns. But I still think, there has to be a more admin and user friendly way to force the update on supervised devices. A supervised device is still owned by the company and the user has the option to use it also for his private purposes. It's different with BYOD and here I think the line should be drawn.   But never mind, I just hope Apple will rethink this, because leaving user on old iOS versions and not beeing able to force them to update is in a way also a security leak. ... View more

No it won't cause issues. The token is just a handshake between DEP and MDM. The devices get through push notification an info which MDM they belong, that's it. All other things happen on the MDM side. This doesn't effect any enrolled devices ... View more

@MoralesAFD you have now devices enrolled to MDM (is this Meraki?) and you want to enroll them to the DEP but don't want anything to happen to the devices?   Device ALPHA is in MDM but not in DEP? You want to add device ALPHA in DEP but don't want to re-enroll it?   If my assumption is correct, then yes this is possible;   1. You can leave this device in DEP and not assigned to any MDM. Nothing will happen to the device 2. You can assign this device to a MDM but without pushing any DEP setting to this device. Nothing will happen to the device 3. You can assign this device to a MDM and assign DEP settings to it. At first nothing will happen to the device. This will only be applied to the device on factory reset, resulting in device enrolling in MDM through DEP. ... View more

@PeterJames yes you are right, airwatch needs also an unlocked device.   I'll give a try to your approaches asap. But honestly, clearing the passcode, sending/forcing updates and then forcing the user to set a password again isn't really the best way :).  ... View more

Thanks to all. I had also the idea on clearing the lock, but wouldn't this be an security issue? 🙂   I would like to achieve no user interaction   Refer to this docs on AirWatch, as far as I know JAMF supports it also. https://docs.vmware.com/en/VMware-AirWatch/9.1/vmware-airwatch-guides-91/GUID-AW91-ManagingOSUpdates.html ... View more

That's a good point, thank you. But the problem of a locked iOS device still persists. Because update commands require the device to be unlocked. The question is if there is a way to bypass this and install the iOS update silently. ... View more

I have an open support case on this, maybe you should raise also one. ... View more

The magic buttons came back over weekend. ... View more

@MerakiDave @alas    OK, I think I figured it out.   Under my profile settings I had multiple sessions with no ending date. I killed all of them and since then I‘m able to log in on both of my devices. ... View more

We have the same troubles. We are three active administrators with full Organization access and TFA deactivated and all three have the same settings in Administrators overview.   Only one Admin is able to log in through the App, two of us are experiencing the same issues as already mentioned in this thread.   Tried on different devices with fresh installed Apps.   Two devices are an iPhone 7 32 GB iOS 12.2, another device iPhone 7 128 GB iOS 12.2   The admin with working log in runs on iPhone 7 32 GB iOS 11.3.1 ... View more