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  • About jomaule
jomaule

jomaule

Here to help

Member since Jan 30, 2019

‎09-29-2020
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First 5 Posts
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Latest Contributions by jomaule
  • Topics jomaule has Participated In
  • Latest Contributions by jomaule

Offloading App Content by Default

by jomaule in Mobile Device Management
‎09-29-2020 04:36 AM
‎09-29-2020 04:36 AM
Hi guys,    Since returning to school this term, our Computing teacher has noticed that every time she teaches a lesson, the Swift Playground students have previously downloaded, has been offloaded. It wastes a considerable amount of time having to re-download it in the lesson, only to have to do it over again the following lesson.    I have spoken to Apple about switching off 'offloading app content' on student iPads, but it is greyed out on iPads with Managed Apple ID's, so I'm assuming it's a setting in Meraki that needs adjusting. Can anyone advise me if this is possible, and if so, where to find the setting?   Many thanks,   Jo  ... View more
Labels:
  • Labels:
  • Apps
  • DEP
  • iOS

Re: Remove Apps Imported from ASM

by jomaule in Mobile Device Management
‎04-24-2020 05:15 AM
‎04-24-2020 05:15 AM
Yes - I've tried everything I can think of 😞 ... View more

Re: Remove Apps Imported from ASM

by jomaule in Mobile Device Management
‎04-20-2020 12:46 PM
‎04-20-2020 12:46 PM
Thanks so much for your reply @BlakeRichardson. It's so annoying you can't do this. I have tried that after googling it and that doesn't work either. ... View more

Remove Apps Imported from ASM

by jomaule in Mobile Device Management
‎04-10-2020 09:26 AM
‎04-10-2020 09:26 AM
Hello everyone,   I want to remove some old apps that are no longer needed, from appearing under Systems Manager - Apps - Import - Licensed iOS Apps (I select the only account). There are still several apps appearing that we no longer need or use. They are not allocated to anyone, so no licences are in use (e.g. Boomerang Planner). Please could you let me know how I delete these apps from the system.    Many thanks.    Jo  ... View more
Labels:
  • Labels:
  • Apps
  • iOS
  • VPP

Re: iOS Apps not updating with new 'Keep app up to date' feature

by jomaule in Mobile Device Management
‎04-10-2020 08:22 AM
‎04-10-2020 08:22 AM
Thanks Noah, that's really kind. It's beyond a joke now... The case ID is: 04455518 ... View more

Re: iOS Apps not updating with new 'Keep app up to date' feature

by jomaule in Mobile Device Management
‎03-29-2020 02:40 PM
‎03-29-2020 02:40 PM
We're still having this problem on our 630 iPads... all apps are set to update automatically, but they don't. Some apps won't even open anymore until they're updated, but are not updating automatically. This has been going on for months for us and Meraki don't seem to know or care, which is frankly ridiculous. Any help much appreciated! ... View more

Re: Apps not updating - getting desperate!

by jomaule in Mobile Device Management
‎12-10-2019 08:13 AM
‎12-10-2019 08:13 AM
@SoCalRacer the school owns the iPads. We can knock off the passcodes easily enough, but as far as I'm aware, we can't force them back on. Also, we have pupils with iPads who are aged 7+ so sometimes things in theory and in reality are very different!        ... View more

Re: Apps not updating - getting desperate!

by jomaule in Mobile Device Management
‎12-10-2019 03:45 AM
‎12-10-2019 03:45 AM
@SoCalRacer & @Andrewbluepiano and anyone else who's interested...    I have received a response from Meraki this morning, advising me that it's an Apple issue (again) and there's nothing that can be done their end/our end.    Apparently if a device is protected with a passcode (which obviously they all are, due to GDPR), then Meraki have said that it's not possible to automatically update the iPads! They have suggested removing the passcodes from them using the command on the dashboard, but I'm not willing to do this because it's certain that some will not remember to put another passcode on afterwards, leaving potential access breaching GDPR.   Another reason to switch to another MDM! ... View more

Re: Apps not updating - getting desperate!

by jomaule in Mobile Device Management
‎12-10-2019 03:27 AM
‎12-10-2019 03:27 AM
Hi @Andrewbluepiano,   When you say old iOS versions, how old? Swift playgrounds requires iOS 12+, so if they're on something older than that…We have a mix at the moment of iOS 13.2.3, variations of 13., 12.4.1, 12.3.1, variations of 12. and 11.3.1   Are the devices supervised? Yes, they are all supervised   Are you using VPP apps? Or just through the App Store? Yes, we push apps out via ASM/VPP   There are a lot of oddities that could be causing the issue.    There shouldn't be anything the user has to do, and when commands are pushed they are queued, so if the device is not connected to the internet (off or offline), the command is applied next time the device connects to a network.    You could create some quick scripts using the SM API to get a list of users who don't have the correct app versions installed, and send them emails about it automatically. Just a thought, but you should be able to easily update things through dashboard assuming everything is set up appropriately. Unfortunately this isn't the case... we can see who doesn't have the most up to date app or iOS but we can't update via the dashboard, that's the problem. We are sending the command but it's not happening their end for some reason.  ... View more

Re: Apps not updating - getting desperate!

by jomaule in Mobile Device Management
‎12-10-2019 03:13 AM
‎12-10-2019 03:13 AM
Thanks @SoCalRacer.   We're looking at switching to JAMF Pro next year when our Meraki licence agreement runs out, as I've done quite a lot of research and JAMF Pro users in schools don't seem to have half the issues us Meraki users do.    1. We can do that, but we advise staff and pupils to update their iOS at home, to avoid bringing our Wifi network to a grinding halt. It also takes their iPad out of use for a bit while it's being updated, which is not ideal if they need to use it in lessons etc.    2. We could do, but we can also see on the dashboard the ones with old iOS versions, and they definitely won't get in touch re: updating their iPad! They only ever come and see us when there's a problem, and even then are sometimes reluctant as they can blame their lack of homework completion on their iPad problems!   3. That's a great idea! I like that one 😁     ... View more

Apps not updating - getting desperate!

by jomaule in Mobile Device Management
‎12-05-2019 07:20 AM
‎12-05-2019 07:20 AM
Hi all,    We have been having an issue for a few months now whereby apps are not updating. Every app we have installed is set to update automatically, but isn't. We prompt individual updates via Meraki, but the app still doesn't update. In some cases it's causing a real pain, e.g Swift Playgrounds, because we teach our computing curriculum using Swift and the app will not work until it is updated, which is affecting Teaching & Learning.    My colleague has spoken to someone at Cisco/Meraki who had advised that it's because they aren't running the latest iOS update. Unfortunately most of the time we can't update this remotely either, because a) the user is prompted to do something to initiate the iOS update and refuses/ignores, b) the iPad is switched off, or c) the iPad is not connected to Wifi when the command is pushed.    Surely there has to be a way around this? Almost 75% of our 700+ iPads are still running old iOS versions, despite emailing the students and members of staff several times asking them to update their school iPad!   Thanks in advance. ... View more
Labels:
  • Labels:
  • Apps
  • iOS

Re: Pushing out Books to iPad Via Apple School Manager

by jomaule in Mobile Device Management
‎02-06-2019 09:05 AM
1 Kudo
‎02-06-2019 09:05 AM
1 Kudo
Thanks @Cmiller! It's Madam, but the intentions are appreciated! 🙂  ... View more

Re: Pushing out Books to iPad Via Apple School Manager

by jomaule in Mobile Device Management
‎02-05-2019 09:07 AM
‎02-05-2019 09:07 AM
Thanks @Cmiller  - this is a complete nightmare! We have managed Apple ID's and the app store is disabled/hidden for pupils and staff to stop them from downloading non-educational apps. Their Apple ID is different to their email address.    Yet again, why do Apple make out this is such an easy and straightforward process! It's a nightmare.    I will have a look through the messages in the other thread now, but at the moment I want to tear my hair out! ... View more

Re: Pushing out Books to iPad Via Apple School Manager

by jomaule in Mobile Device Management
‎02-05-2019 01:42 AM
‎02-05-2019 01:42 AM
Hi @Cmiller ,   I really appreciate your reply, but neither of those links mention anything about books. I am confident in pushing out apps and have done, for a few years now, but books don't work in the same way. We don't use VPP anymore either, since we moved to Apple School Manager.    Jo ... View more

Re: Ipad in lose mode-trying to clear lost mode dashboard says request sent...

by jomaule in Mobile Device Management
‎02-04-2019 08:50 AM
‎02-04-2019 08:50 AM
@pstokes FrankenCable! Love it!    I don't know about you, but this happens quite often for me - Cisco blame Apple and Apple blame Cisco! So frustrating.  ... View more

Re: Ipad in lose mode-trying to clear lost mode dashboard says request sent...

by jomaule in Mobile Device Management
‎02-04-2019 08:29 AM
‎02-04-2019 08:29 AM
That's so weird @pstokes. Not helpful, but interesting to me that if our iPads were cellular as well, we'd still have this issue. I have told Cisco it is an issue with Meraki, but they don't seem to think it is... ... View more

Pushing out Books to iPad Via Apple School Manager

by jomaule in Mobile Device Management
‎02-04-2019 08:27 AM
‎02-04-2019 08:27 AM
Hi all,    I have looked at other questions and solutions on here, but it seems wayyyy more complicated than it needs to be. Could anyone please give clear steps on how to push out books (formerly iBooks) to iPads managed using ASM?    I have 'purchased' the books in the same method I use to get apps (which works fine, usually), but it's not clear how to get them across to devices using Meraki. If anyone could enlighten me, that would be wonderful.    Many thanks.  ... View more
Labels:
  • Labels:
  • Apps
  • DEP
  • iOS

Re: Ipad in lose mode-trying to clear lost mode dashboard says request sent...

by jomaule in Mobile Device Management
‎02-04-2019 08:18 AM
‎02-04-2019 08:18 AM
Thanks @vassallon - the iPad(s) was (were) definitely connected to Wifi before it (they) was (were) put into lost mode, so it seems being put into lost mode is triggering it to disconnect from Wifi.    I wonder if there is a pattern in ones missing the latest iOS update? Food for thought...   Ah interesting, I will look at getting one and testing it out. Even if it works 75% of the time, it's worth it, as wiping it and setting it up from scratch is a major pain! I'll let you know how I get on @pstokes  ... View more

Re: Ipad in lose mode-trying to clear lost mode dashboard says request sent...

by jomaule in Mobile Device Management
‎02-04-2019 01:44 AM
1 Kudo
‎02-04-2019 01:44 AM
1 Kudo
Hi pstokes,    This is an issue I have raised with Cisco. When we put an iPad into lost mode and command it to trigger a sound (which usually causes it to be found on our school premises), we cannot take it out of lost mode, because it drops off the wifi network for some reason and there's no way around this, except wiping it via iTunes. Hugely frustrating.    As often happens, Cisco blame Apple and Apple blame Cisco, so it never gets resolved.  ... View more
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Kind of a big deal BlakeRichardson
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Re: Pushing out Books to iPad Via Apple School Manager

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Re: Ipad in lose mode-trying to clear lost mode dashboard says request sent...

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