Enterprise user here - Have 500 of these in the field and ran across the same issue. Per Verizon - “The 9030 is end-user mode. And 9031 is lab test mode. 9032 is enterprise mode. Devices should never be in 9031 as that is a PID that is purely for us. Plug the device into a PC, open a web page, navigating to 192.168.1.1/labtestinfo, you should be to able to change back to End-user mode.”
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