Our workaround is 1. System Manager, Owners 2. Add Owner 3. Full Name: a 4. E-mail: a@a.com 5. Username: a 6. Password: a   Entering a@a.com with the password a at the Remote Management screen gets past that.   Tech support wasn't able to help immediately.  They might escalate the issue if enough feedback is generated. ... View more

Thanks for the information! We are experiencing this problem too, but we can't find any credentials that work so we are getting stuck at that prompt. Also opened a case, 06717625. We have skids of new devices waiting to get setup by volunteers without any credentials.  Did Meraki forget about DEP?   Update: We have a tech calling into Meraki Support (at their request) with a macbook in hand to walk through the issue. ... View more

I received this update from Tahir to my case 05462486:   I found that there is a known issue with profiles being retained after moving a device to one network to another and our developers are working on it. I have attached this case to the one open with development so that I can update the case when there is a fix.   So it sounds like it's in development. ... View more

I just went through this issue myself.  My user's ticket is from early July.  Is this still happening?  The whole workflow is that devices appear first in the default network with default profile, and then they get moved to the school network and the defaults need to fall off, without resetting (that's just nuts).   The post I just made before I found this thread: https://community.meraki.com/t5/Endpoint-Management-Systems/Profiles-sticking-between-networks/m-p/94681   And opened Case 05462486 ... View more

Experiencing the same problem here. iPad (4th Gen.) IOS 10.3.3   https://community.meraki.com/t5/Endpoint-Management-Systems/Meraki-MDM-App-failing/m-p/69685#M6046   ... View more

We are experiencing the same problem, just opened a case with Meraki. We determined that it's prompting for our DEP Admin account and password. ... View more

This just started happening to us on existing networks, with existing apps. Selecting an App and choosing Refresh Details and then saving generates the error. Not adjusting tags at all.   ... View more

Getting the same problem here.  Opened a support ticket and they are aware of an Apple Push Notification (APN) problem at Apple.  It started yesterday afternoon for us. ... View more