Hi, I've run into a strange problem this week where an iPad we manage is activation locked to an account we don't manage. I can by pass activation lock and configure the device as expected, getting the Meraki profile and config we desire, but when the device is reset it returns to an activation lock state with this account we don't manage or have access to. On Apple Support's suggestion, ff I remove the ipad from management and set it up as an unmanaged device, I can configure it, sign in to icloud, and reset it, without activation lock. Only when I supervise and manage with my meraki profile does it prompt me to unlock with an account I don't manage and can't access. Has anyone seen this kind of behavior and have any suggestion?
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