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- About BrianBuchanan
BrianBuchanan
Here to help
Member since Jul 18, 2018
09-22-2021
Community Record
10
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07-07-2021
10:59 AM
Our workaround is 1. System Manager, Owners 2. Add Owner 3. Full Name: a 4. E-mail: a@a.com 5. Username: a 6. Password: a Entering a@a.com with the password a at the Remote Management screen gets past that. Tech support wasn't able to help immediately. They might escalate the issue if enough feedback is generated.
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07-07-2021
07:18 AM
Thanks for the information! We are experiencing this problem too, but we can't find any credentials that work so we are getting stuck at that prompt. Also opened a case, 06717625. We have skids of new devices waiting to get setup by volunteers without any credentials. Did Meraki forget about DEP? Update: We have a tech calling into Meraki Support (at their request) with a macbook in hand to walk through the issue.
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08-20-2020
11:14 AM
I received this update from Tahir to my case 05462486: I found that there is a known issue with profiles being retained after moving a device to one network to another and our developers are working on it. I have attached this case to the one open with development so that I can update the case when there is a fix. So it sounds like it's in development.
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08-12-2020
12:26 PM
I just went through this issue myself. My user's ticket is from early July. Is this still happening? The whole workflow is that devices appear first in the default network with default profile, and then they get moved to the school network and the defaults need to fall off, without resetting (that's just nuts). The post I just made before I found this thread: https://community.meraki.com/t5/Endpoint-Management-Systems/Profiles-sticking-between-networks/m-p/94681 And opened Case 05462486
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08-12-2020
12:20 PM
When I move an iPad device between networks, are the profiles from the old network supposed to stick around? I'm pretty sure they didn't used to, but now they seem to be. I have settings in the default network that also exist in the destination, and the profiles double up. And worse, when I remove the tag (e.g. change from student to teacher) the student profiles from the default network are still applied. To fix, I have to move the device back to the default network, add the student tag, reinstall the profiles, remove the tag, then move the device back to the school's network. With over 4,000 devices and not having to do this before, I'm sure something has changed? Seems to be a duplicate of this discussion: https://community.meraki.com/t5/Endpoint-Management-Systems/Profiles-are-not-deleting-when-a-device-changes-networks/m-p/90699#M6972
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iOS
01-29-2020
07:46 AM
Seeing the same thing here today (Jan 29, 2020 10:45am EST)
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12-06-2019
07:14 AM
Experiencing the same problem here. iPad (4th Gen.) IOS 10.3.3 https://community.meraki.com/t5/Endpoint-Management-Systems/Meraki-MDM-App-failing/m-p/69685#M6046
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02-20-2019
06:53 AM
We are experiencing the same problem, just opened a case with Meraki. We determined that it's prompting for our DEP Admin account and password.
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01-18-2019
08:44 AM
This just started happening to us on existing networks, with existing apps. Selecting an App and choosing Refresh Details and then saving generates the error. Not adjusting tags at all.
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07-18-2018
12:17 PM
Getting the same problem here. Opened a support ticket and they are aware of an Apple Push Notification (APN) problem at Apple. It started yesterday afternoon for us.
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