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  • About BrianBuchanan
BrianBuchanan

BrianBuchanan

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Member since Jul 18, 2018

‎09-22-2021
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Latest Contributions by BrianBuchanan
  • Topics BrianBuchanan has Participated In
  • Latest Contributions by BrianBuchanan

Re: Remote Management Username & Password

by BrianBuchanan in Mobile Device Management
‎07-07-2021 10:59 AM
‎07-07-2021 10:59 AM
Our workaround is 1. System Manager, Owners 2. Add Owner 3. Full Name: a 4. E-mail: a@a.com 5. Username: a 6. Password: a   Entering a@a.com with the password a at the Remote Management screen gets past that.   Tech support wasn't able to help immediately.  They might escalate the issue if enough feedback is generated. ... View more

Re: Remote Management Username & Password

by BrianBuchanan in Mobile Device Management
‎07-07-2021 07:18 AM
‎07-07-2021 07:18 AM
Thanks for the information! We are experiencing this problem too, but we can't find any credentials that work so we are getting stuck at that prompt. Also opened a case, 06717625. We have skids of new devices waiting to get setup by volunteers without any credentials.  Did Meraki forget about DEP?   Update: We have a tech calling into Meraki Support (at their request) with a macbook in hand to walk through the issue. ... View more

Re: Profiles are not deleting when a device changes networks

by BrianBuchanan in Mobile Device Management
‎08-20-2020 11:14 AM
‎08-20-2020 11:14 AM
I received this update from Tahir  to my case 05462486:   I found that there is a known issue with profiles being retained after moving a device to one network to another and our developers are working on it. I have attached this case to the one open with development so that I can update the case when there is a fix.   So it sounds like it's in development. ... View more

Re: Profiles are not deleting when a device changes networks

by BrianBuchanan in Mobile Device Management
‎08-12-2020 12:26 PM
‎08-12-2020 12:26 PM
I just went through this issue myself.  My user's ticket is from early July.  Is this still happening?  The whole workflow is that devices appear first in the default network with default profile, and then they get moved to the school network and the defaults need to fall off, without resetting (that's just nuts).   The post I just made before I found this thread: https://community.meraki.com/t5/Endpoint-Management-Systems/Profiles-sticking-between-networks/m-p/94681   And opened  Case 05462486 ... View more

Profiles sticking between networks?

by BrianBuchanan in Mobile Device Management
‎08-12-2020 12:20 PM
‎08-12-2020 12:20 PM
When I move an iPad device between networks, are the profiles from the old network supposed to stick around?   I'm pretty sure they didn't used to, but now they seem to be.  I have settings in the default network that also exist in the destination, and the profiles double up.  And worse, when I remove the tag (e.g. change from student to teacher) the student profiles from the default network are still applied.   To fix, I have to move the device back to the default network, add the student tag, reinstall the profiles, remove the tag, then move the device back to the school's network.  With over 4,000 devices and not having to do this before, I'm sure something has changed?   Seems to be a duplicate of this discussion: https://community.meraki.com/t5/Endpoint-Management-Systems/Profiles-are-not-deleting-when-a-device-changes-networks/m-p/90699#M6972   ... View more
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  • iOS

Re: Device resets now seeing "Invalid Profile" errors upon reset

by BrianBuchanan in Mobile Device Management
‎01-29-2020 07:46 AM
‎01-29-2020 07:46 AM
Seeing the same thing here today (Jan 29, 2020 10:45am EST) ... View more

Re: Meraki MDM app - an error occurred when checking enrollment on IOSv10 i

by BrianBuchanan in Mobile Device Management
‎12-06-2019 07:14 AM
‎12-06-2019 07:14 AM
Experiencing the same problem here.  iPad (4th Gen.) IOS 10.3.3   https://community.meraki.com/t5/Endpoint-Management-Systems/Meraki-MDM-App-failing/m-p/69685#M6046   ... View more

Re: Ipad Activation Lock

by BrianBuchanan in Mobile Device Management
‎02-20-2019 06:53 AM
‎02-20-2019 06:53 AM
We are experiencing the same problem, just opened a case with Meraki. We determined that it's prompting for our DEP Admin account and password. ... View more

Re: App Deployment Error - IGNORE - Problem sorted

by BrianBuchanan in Mobile Device Management
‎01-18-2019 08:44 AM
‎01-18-2019 08:44 AM
This just started happening to us on existing networks, with existing apps. Selecting an App and choosing Refresh Details and then saving generates the error. Not adjusting tags at all.   ... View more

Re: Trouble with push notifications

by BrianBuchanan in Mobile Device Management
‎07-18-2018 12:17 PM
‎07-18-2018 12:17 PM
Getting the same problem here.  Opened a support ticket and they are aware of an Apple Push Notification (APN) problem at Apple.  It started yesterday afternoon for us. ... View more
Kudos given to
User Count
Shany
Shany
1
Noah_Salzman
Meraki Alumni (Retired) Noah_Salzman
1
LJFerd
LJFerd
1
JRudd
JRudd
1
View All
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