Meraki

vassallon · ‎Jan 21 2020

@tpeterson79 What type of settings are you trying to push out through the profile? It sounds like it there is something either misconfigured or missing from the profile when the owner is attached.

vassallon · ‎Jan 17 2020

Shame it is limited to Blueprint only. If you could do a config file at least then you could import that into Meraki to get the setting to apply.

vassallon · ‎Jan 14 2020

@jysteele One thing to remember when pushing Apps through VPP/Meraki you need to make sure the App is set to device based licensing and you need to "purchase" app licenses through VPP.

vassallon · ‎Jan 14 2020

@MinhPhan That would work as well, however if any student iPads get reset then the App would not auto-install but would be available for download through the Meraki App if you push it out to iPads.

vassallon · ‎Jan 13 2020

@BlakeRichardson I would suggest teachers putting it into a folder, as with it set to Auto-Install, Meraki should repush it any time it sees it missing from the iPad. As a follow up to my ticket with support, I was told to make a wish to get the functionality across networks working for ASM.

vassallon · ‎Jan 10 2020

So as a follow-up to my case I got the following link, which I've never seen before. https://documentation.meraki.com/SM/Profiles_and_Settings/Configuring_Apple_School_Manager_for_Shared_iPad_or_1-to-1_iPad#section_1 It has this little gem of information: Note: To configure Apple Classroom, only one Education profile payload should be used for both teacher and student devices. Creating multiple Education profiles will cause the classrooms to go out of sync. Furthermore, teacher and student devices should be in the same Systems Manager network in order to receive the same Education profile It's not a practical solution to only have one network within Education for possibly thousands of iPads with multiple profile and app needs. In my district alone we have a network for each school so that we can accomplish this task. For the most part we don't have much crossover between schools but we do have teachers that teach at multiple schools and students that attend multiple schools based on class needs and in these instances Apple Classroom will not work for all of their needs.

vassallon · ‎Jan 10 2020

At this time there is no functionality to setup an App twice within Meraki to assign different settings to the push. Perhaps we need to make a wish for this as I can most definitely see the value of it. There will be no issue with one VPP account servicing multiple networks. I do that here for 17 different networks. One issue I can see is that if you use Apple Classroom you may have issues if the iPads are on seperate networks. I did verify the Apple Classroom issue is still occurring if you have iPads in different networks and opened a case with support.

vassallon · ‎Jan 9 2020

@Pete_RMOW My first thought is if these switches have been sitting for 7 months, could it possibly be a mismatch of switch firmware causing the issue?

vassallon · ‎Jan 8 2020

My resolution is to play catch up. I missed almost the entire month of December either on vacation or out sick.

vassallon · ‎Dec 19 2019

@Noah_Salzman From what I have seen the v2.5.4 has fixed the issues we have seen.

vassallon · ‎Dec 6 2019

@AnitaF That is correct it appears to be tied to the new 2.5.3 release of the app.

vassallon · ‎Dec 6 2019

@ZK As @BrianBuchanan already linked in this thread, Meraki is aware of the issue and working on it. All we can do is be patient and wait for the fix to be implemented. I spent quite a bit of time on the phone with Meraki support troubleshooting this issue. The issue is not dependant on iOS, as I could replicate it on 10, 12 and 13.

vassallon · ‎Dec 5 2019

@DeanPoirier Meraki support is saying there is an issue with the new version of the Meraki MDM app that was pushed out and they are working to resolve it right now. Thankfully I had an iPad lying around iOS 10.0.2 which helped them know it was more than the dark mode of iOS 13 causing the issues.

vassallon · ‎Dec 5 2019

@Noah_Salzman I was able to replicate it on iOS 13.1.2. On hold in the support queue right now.

vassallon · ‎Dec 5 2019

Is anyone else having issues with the Meraki MDM App not working on iOS 13.2.3? I'm getting widespread reports from my schools having issues with the App not working. I was able to replicate the issue: I'm opening a case with Meraki soon as this has an iPads that are reset non-functional @Noah_Salzman Do you know of any issues?

vassallon · ‎Nov 26 2019

@PegasusAcademy Is the iPad going through a firewall or proxy? Can you try connecting it outside of that network and see if it connects to Meraki?

vassallon · ‎Nov 25 2019

@PegasusAcademy and @BlakeRichardson We have multiple iPads running iOS 13.2.3 which are checking in just fine. I did have one that starting saying Apps being pushed via Meraki to devices needed Apps to be purchased. I cleared the passcode on this one and it appears to have resolved the issues with it. I'm not exactly sure why it would say apps need to be purchased when they are free and being pushed via Meraki, though I suspect it was likely an iPad running an older iOS that jumped to 13.2.3.

vassallon · ‎Nov 25 2019

@PhilipDAth This is a change back to how the Meraki licensing used to be. At least this time they are giving people a choice instead of forcing a licensing change.

vassallon · ‎Nov 21 2019

@BlakeRichardson That's good to hear. I can understand having it separated that way, as I hate to say it, but Jamf is much better when it comes to managing Macs that Meraki.

vassallon · ‎Nov 21 2019

@alexis_cazalaa I wish I could help but we have iPads running iOS 13.2.3 and such with no issues with Apple Classroom.

vassallon · ‎Nov 20 2019

@beks88 Yuck two different MDMs from one ASM, it should in theory be possible. I don't know why you would have different MDMs as that would be a management headache having to potentially moving devices back and forth between the schools. As for syncing accounts, I don't see why there would be any issues with having the sync occur. I know in past discussions I've had with Meraki the only thing that occurs on a sync with ASM in new data is imported unless a full ASM import is needed. Having updated information from both schools on a sync might not be a bad idea in case something occurred where you had to cut both schools over to one of the MDMs for some reason.

vassallon · ‎Nov 6 2019

Yes, you should be able to do this under System Manager - General - User Auth. Settings.

vassallon · ‎Nov 4 2019

@One Not that I can tell, I just wanted to know so I can test with our setup.

vassallon · ‎Nov 4 2019

Are you using the free or paid version of Meraki MDM?

vassallon · ‎Oct 31 2019

@beks88 With iOS 13, Apple has created a way to update the name with the Allow modification of device name restriction in place. I passed along this information to @Noah_Salzman but as far as I know it has not been implemented yet. Hopefully soon..... So yes, the workflow we have to use for now, is to allow modification, set the name through dashboard, get the iPad to check into Meraki, update the name and disallow modification again.

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