Well a lot of stories above seems a lot of experienced people who used to work with so many legacy technologies. I worked with different technologies as well including X.25, Frame relay, ATM when working with Orange Business services. I used to work as Support analyst there and worked with customers for troubleshooting issues and the most funny part is I was working across globe with some customers who used to talk in their native language and i dont know the language. They ask for something and i answered something else and situation became Tuff 😠 in the night time. The situation is like i would need a sleep for sure next morning. I did two things , If customer knows some English, i always said, please send an email and i used to check on Google translate to find what customer says about the situation. Secondly as if the situation is like Sev 1 case, asking for interpreter to understand and resolve accordingly. But i love that time when you trying to interact different people across the world and came to know about the their culture, voices, thought process for the issues and so on and learn a lot with these kinds of issues. It something like i thought then before any problem comes Once talking to customer and explaining everything, its like I also worked with one of the organization named " Tulip Telecom" closed now a days, Working on Various lease lines and wireless connectivity on the WAN. a tuff job, used to go customer location and set up antenna's towards your pop location to get the signals for the last mile. All stories above are amazing and there always be a learning not just technology but the experience, people's emotions and though process. Thanks all for sharing your stories and thanks to @MeredithW for giving such a platform to express ! Wish everybody good luck for this contest !
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