WiFi not Connected

[ts2auto]

Assistance required:

Connectivity issues with Meraki MR46 Wi-Fi Router on Android Tablet an Canon MB2730 Printer

I am reaching out to seek your assistance regarding connectivity issues with our  MR46 Wi-Fi Router.

1. Android Tablet (version 9) not connecting to the Wi-Fi Network.

2. Canon MB2730 Printer is also unable to connect to the Wi-Fi Network.

Could you please provide guidance or Troubleshooting steps to resolve these issues.

Below are some details that might help:

* MR46 Wi-Fi network is configured and working for other devices

* We have attempted basic troubleshooting steps such as Restarting the devices and checking Wi-Fi credentials but the issue persists.

* Both device works properly in other company Wi-Fi router.

[DarrenOC]

What frequencies are you using on your SSID as I would presume that the printer is wanting to connect at 2.4ghz

[DarrenOC]

Just found the datasheets for your printer and this confirms my thinking 

Wireless LAN

SMB Version support: SMB1.0 only

Wi-Fi IEEE802.11 b/g/n¹

Wireless LAN Frequency Band: 2.4GHz

[DarrenOC]

https://www.canon-europe.com/printers/inkjet/maxify/maxify_mb2750_series/specifications/

[ts2auto]

How can I find which frequency band I used?

[DarrenOC]

Hi @ts2auto - under RF profiles

https://documentation.meraki.com/MR/Radio_Settings/RF_Profiles

[MaghM]

As well keep in mind to check the 2.4GhZ is not blocked via Wireless>Radio settings under Overview tab.