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Google reCAPTCHA

Getting noticed

Google reCAPTCHA

Hey guys.  I've had a few users complain of not being able to see the CAPTCHA when trying to reset their password via the link on the splash page (https://account.meraki.com/account/reset_account_password). The last time I opened a case, I was told it was Google's fault since they have that service.  A case before that though, Meraki said it was something on their side.  Has anyone else gotten the reCAPTCHA errors lately?  The weird thing is that when I visit the link while connected to a Meraki AP, I get the 'I am not a robot' CAPTCHA but it just spins when the box is ticked.  On any cellular and any non-Meraki network, I don't even see the reCAPTCHA at all. 

 

I assume the only workaround for now is resetting passwords thru the Dashboard. 

4 REPLIES 4
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Kind of a big deal

Re: Google reCAPTCHA

@EClap5 Have you set your config to block all traffic until authenticated? If so it may be blocking the traffic to Google which is why its going nowhere.

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Getting noticed

Re: Google reCAPTCHA

It looks like Meraki has update the forgot password link from account.meraki.com to account.network-auth.com and now the reCAPTCHA works again.  There was a major reCAPTCHA outage over the last few days but everything seems to be working again.

Kind of a big deal

Re: Google reCAPTCHA

I don't get a captcha on that page?

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
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Getting noticed

Re: Google reCAPTCHA

The page I linked to was the old page where we didn't get a reCAPTCHA either.  The page I got to today at https://account.network-auth.com/account/reset_account_password is now where the splash page link points to and works.

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