Hey guys. I've had a few users complain of not being able to see the CAPTCHA when trying to reset their password via the link on the splash page (https://account.meraki.com/account/reset_account_password). The last time I opened a case, I was told it was Google's fault since they have that service. A case before that though, Meraki said it was something on their side. Has anyone else gotten the reCAPTCHA errors lately? The weird thing is that when I visit the link while connected to a Meraki AP, I get the 'I am not a robot' CAPTCHA but it just spins when the box is ticked. On any cellular and any non-Meraki network, I don't even see the reCAPTCHA at all.
I assume the only workaround for now is resetting passwords thru the Dashboard.
@EClap5 Have you set your config to block all traffic until authenticated? If so it may be blocking the traffic to Google which is why its going nowhere.
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It looks like Meraki has update the forgot password link from account.meraki.com to account.network-auth.com and now the reCAPTCHA works again. There was a major reCAPTCHA outage over the last few days but everything seems to be working again.
Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO If this was helpful click the Kudo button below If my reply solved your issue, please mark it as a solution.
