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MS425 switches no longer visible in Dashboard

Building a reputation

MS425 switches no longer visible in Dashboard

Hi all,

 

I have logged a case but just to see whether this also happened to more people or not. I have a couple of 425 switches stacked acting as distribution, they have been there for several months working ok and just today I noticed that they are no longer appearing in the Dashboard (they were there just a few days ago), neither in the Stack tab nor the switches tab. Data plane is working fine though, but obviously no control over them anymore. No changes have been made recently. 

 

update: in the Organization - Summary report  they still appear! but I don't know how to recover them in the rest of tabs Smiley Frustrated

12 REPLIES 12
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Head in the Cloud

Re: MS 425 switches no longer visible in Dashboard

no problem here. you can look in the organization-> inventory if they are still in your network. 

 

Building a reputation

Re: MS 425 switches no longer visible in Dashboard

Yes they are in the inventory, and in the correct network. So I have no way to claim them again.

Head in the Cloud

Re: MS 425 switches no longer visible in Dashboard

Are you saying that they have disappeared from the network or the network they were apart of has been deleted? If you go to organization>change log, do you see any events which may have caused this? 

Eliot F | Simplifying IT with Cloud Solutions
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Building a reputation

Re: MS 425 switches no longer visible in Dashboard

No logs regarding these switches, that was the first thing I did, but I am usually the only one touching this network. So they are in the inventory, they are 'used', and part of my network, but they are not in the switches tab anymore. 

Head in the Cloud

Re: MS 425 switches no longer visible in Dashboard

No idea then sorry. I assume you've opened a support case? Keep us updated I'd be really keen to understand what's gone on.

Eliot F | Simplifying IT with Cloud Solutions
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Building a reputation

Re: MS 425 switches no longer visible in Dashboard

I can see my switches.

But I cant see my accesspoints now.

 

 


https://www.ravensburger.com
https://www.ravensburger.us
https://www.brio.us
https://www.thinkfun.com
Building a reputation

Re: MS 425 switches no longer visible in Dashboard

this sounds like they could have messed some things up? I am trying to call them but the system voice quality is really bad.

Building a reputation

Re: MS 425 switches no longer visible in Dashboard

Confirmed. Known issue according to Meraki support, they are investigating now. 

Kind of a big deal

Re: MS 425 switches no longer visible in Dashboard

@akan33 keep us posted on what they say. I haven't observed the issue in my dashboard but I'd have a lot of networks to look through. 

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
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Building a reputation

Re: MS 425 switches no longer visible in Dashboard

I can see my devices again now.


https://www.ravensburger.com
https://www.ravensburger.us
https://www.brio.us
https://www.thinkfun.com
Building a reputation

Re: MS 425 switches no longer visible in Dashboard

me too. I have asked for the root cause. Bit scary Smiley Happy 

Head in the Cloud

Re: MS 425 switches no longer visible in Dashboard

I'd like to hear what the root cause was, did you get an incident summary at all?

Eliot F | Simplifying IT with Cloud Solutions
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