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akan33
Building a reputation
Member since Oct 24, 2017
‎02-04-2020
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‎02-03-2020
08:56 PM
I tried all possible options long time ago, and I got Cisco ASA specialist and Meraki "working" in a case during 6 months, we made some little improvements thanks to the Cisco Engineer who was the only one with enough knowledge there, we finally gave up and removed the MX to get back to ASA to ASA. good luck
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‎06-21-2019
08:30 PM
I also configured exactly the same threshold and retry values, we already gave up on this and our tunnel just keep failing after more than 1 year and a half, we engaged Cisco ASA engineers (positive experience as usual) and Meraki (really need to improve) and the issue was never found. All the best for your case.
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‎11-25-2018
10:37 PM
make sure you are not running PVST in the current switches as it is not supported by Meraki and you could run into interoperability issues.
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‎10-30-2018
04:12 AM
hi all, as there's no outbound NAT functionality and I have a requirement to use a different public IP for certain VLAN I was thinking of using the WAN2 interface for this VLAN, and therefore have a different Public IP. Is there anyone using this feature? if so, what is the experience with it? thank you.
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‎10-14-2018
08:41 PM
I have been struggling with a similar case for 1 year, Meraki Support doesn't even respond anymore 🙂 https://community.meraki.com/t5/Security-SD-WAN/VPN-stops-passing-traffic-between-Meraki-Security-Appliances-and/m-p/27624#M6658 running Cisco ASA 9.1 and 9.4 without success, MX failing from 12.x running latest 14.30 now as suggested by them with the same result. Configs on both sides were checked by a ASA and Meraki Engineer, all good but it keeps randomly failing, only solution is resetting tunnel manually from the ASA, running a script now to solve that... good luck!
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‎09-24-2018
10:02 PM
1 Kudo
I completely understand your frustration and I share your pain. I have been 1 year struggling with a support ticket and in the end we will need to remove the few devices we had in production (more than 60 people actually) and come back to ASA and catalyst. We already purchased many switches (250, 425, and the MX600 in production...) and we couldn't install most of them because we got issues in all of our tunnels towards ASA, after involving Cisco ASA engineers and multiple Meraki engineers we couldn't solve it. The ticket has passed through 8-10 different engineers, repeating the same over and over, talking to managers who seemed to understand my frustration but the situation always ended up on the same point, they assign a "specific" engineer, then we do the same tests, and we run again out of ideas. I understand the solution is working for many other people, or I want to believe so, but from my experience, some features are just not ready to interact with 3rd parties, even if this 3rd party is Cisco. KPI or SLA doesn't seem to exist in Meraki Support (having a ticket opened for 1 year and no further escalation or managers aware asking for it??).
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‎09-12-2018
10:42 PM
regarding this bug CSCso70269 we were running 9.1 and now 9.4.4 as the Cisco engineer told us we could be hitting other bugs too, and the bug is on version 8.x. But now on 9.4.4 we had another issue too. if NAT-T is an issue someone should had raised it to me after 1 year struggling with this ticket and I don't know how many engineers we have had already (if I say 10 different engineers I am not lying).
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‎09-06-2018
02:08 AM
almost 1 year now with this ongoing issue, having to manually reset the tunnel every now and then, many conversations with Cisco and Meraki engineers, upgraded ASA to 9.4.4 as supposedly was a buggy behavior on Cisco, and nothing, still the same. I am sorry but this is the worst technical experience I have had so far in more than 12 years.
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‎08-05-2018
07:10 PM
I am still struggling with an issue between Meraki MX and ASA since last October 🙂 Cisco and Meraki are engaged and although we keep trying things the root cause has not been found, we have performed live sessions and troubleshooting. last thing was that Meraki was changing the WAN IP randomly between the firewall physical interface and the VIP, breaking up tunnels randomly too, we were on 13.28 and they recommended upgrade to 14.30 (Beta), we just found that the issue persists so we are really running out of ideas and it is very frustrating. good luck!
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‎08-01-2018
02:28 AM
It was a really bad coincidence that we upgraded the firewall this morning and also one of our Radius certificates expired... it was confusing as we also have a Cisco network in parallel with other SSIDs and they are using the same Radius server. Issue solved thanks guys.
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‎08-01-2018
12:43 AM
we haven't performed the downgrade yet as we upgraded due to some other issues we were facing the VPNs. we are still trying to find the root cause.
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‎07-31-2018
11:59 PM
hi guys, I have a couple of SSIDs that were working properly before upgrading the MX early this morning to 14.30. basically it is WPA2 with Radius authentication, the weird thing is that I can connect from mobile phones and Linux but we can't from any windows machine (all users affected). No GPO policies have been pushed and nothing changed from Radius side, after contacting with Meraki and taken packet capture we see how the Radius seem to reject the authentication for some unknown reason. Has anyone else faced a similar issue? thanks
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‎07-31-2018
10:12 PM
yes and it was down for them too, Asia region. Edit: it is back up now. It has been down for 1 hour approximately.
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‎07-31-2018
09:29 PM
we have an ongoing issue and we can't take packet captures, can Meraki give any details on why this feature is currently down?
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‎07-30-2018
12:20 AM
I am just curious is bpdu filter working for you between two switches? you are still receiving BPDUs, I don't think this would be recommended?
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‎07-15-2018
06:10 PM
what STP version is your catalyst running? if it is PVST then you need to change it to MST, otherwise you will face long recalculation times every time there's a link down there.
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‎06-22-2018
08:30 AM
1 Kudo
Completely agree, I am a big Cisco fan, what Meraki is doing with its support is definitely not good for Cisco. My ticket is opened since last end of October, "escalated" through different ways, reseller, trying to make them escalate, etc. only last week a manager called me apologizing for how the case has been handled! there's no a good follow up, there is for simple small cases yes, but not for complex issues. I have talked to many engineers, some of them didn't even bother to register what they did, I can't understand why. I tried to escalate through the support center and I only got excuses or just ignoring the request.
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‎06-15-2018
02:52 AM
1 Kudo
a network device shouldn't be allowing the same segment in two different interfaces right, is that true that the MX allow it?
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‎06-14-2018
01:13 AM
yeah and in London he seems to be always in meetings 🙂 the problem is that they don't even talk between engineers, we have to repeat the same things over and over. They have taken several captures, they keep asking for the same, it means that they are not probably uploading any information.
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‎06-12-2018
07:34 PM
But what about individual tickets, I mean, if a customer is telling you the service is breaking every now and then, and this is stopping a bigger deployment, I would assume there's someone there taking care of these escalations and assigning the proper engineer as well as following up closely this ticket. a ticket opened 8 months ago without a proper escalation process doesn't say much about this company, I could expect this support level from a start-up not from Cisco Meraki.
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‎06-12-2018
06:46 PM
I have a case opened from last October (yes, last October) with no progress at all, the ticket is being passed from one engineer to another, repeating the same basic steps every time. I have escalated to the Cisco Engineer because it is VPN integration issue with an ASA, even the Cisco engineer is showing his frustration at this point because of the lack of response from Meraki support. I have tried to get escalation multiple times, even saying that I will return the product back, but I still feel there's no a real sense of how critical the issue is for us right now, while the ASA engineer responds within the next hours with a very detailed progress or questions the Meraki engineer keeps giving us some basic checks and pointing to a KB, which we have checked thousand of times. To be honest, this is very frustrating and disappointing, nobody in Meraki is looking at these SLAs/KPIs?!
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‎06-11-2018
10:02 PM
are you NATting in the firewall? I have everything behind NAT, so I wouldn't understand the point of disabling NAT-T as I need to encapsulate in UDP to work with PAT 😕
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‎06-11-2018
07:17 PM
from the logs, I can see this when failing from the ASA: where x.x.x.x is the Meraki remote public IP. [IKEv1]Group = x.x.x.x, IP = x.x.x.x, QM FSM error (P2 struct &0x00007ffe60d39e40, mess id 0xb107883c)! [IKEv1]Group = x.x.x.x, IP = x.x.x.x., Removing peer from correlator table failed, no match! [IKEv1]Group = x.x.x.x, IP = x.x.x.x, Session is being torn down. Reason: Phase 2 Mismatch Also, from the debugging, it looks like there's a crypto ACL mismatch, but the ACL that shows the log is actually properly configured in both sides, mirrored. Again, when clearing the tunnel everything starts working fine again. Cisco pointing to Meraki, but no answer from them.
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