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Ever have a switch go offline and couldn't do anything about it?

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Kind of a big deal

Ever have a switch go offline and couldn't do anything about it?

Well guess what, 10.31 of the switch firmware has come out, and they have added this really important feature:

"Ability to download diagnostic data about the device from the local status page"

 

It appears under "Uplink Configuration" and looks like this:

Download-support-data.png

 

It produces a file we can't do anything with - but at least when a switch has gone offline and there is no way that support can help - you can now generate a support package for it to be looked into further.

6 REPLIES
Getting noticed

Re: Ever have a switch go offline and couldn't do anything about it?

Had a look at this the other night, was slightly disappointed that the file isn't in a nice readable format (for now) Smiley Wink

Building a reputation

Re: Ever have a switch go offline and couldn't do anything about it?

Hi Philip

Congrats

I believe this was one of your suggestion during Masters Session.

 

Cheers
Ajit
ajitslife@gmail.com
Kind of a big deal

Re: Ever have a switch go offline and couldn't do anything about it?

It was! It makes the trip to SFO all the more worthwhile.
Head in the Cloud

Re: Ever have a switch go offline and couldn't do anything about it?

I was seriously unimpressed when I looked at this file to day to discover it was encoded in some stupid format. Booo!

Kind of a big deal

Re: Ever have a switch go offline and couldn't do anything about it?

This would be useful for some of the situations where I was troubleshooting switches that hung during firmware updates.  

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
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Kind of a big deal

Re: Ever have a switch go offline and couldn't do anything about it?

While it would be useful to be able to read the files I guess Meraki are trying to keep things simple for the customer. Nice that they have added it and well done to @PhilipDAth for suggesting it.

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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